Volume 6, Issue 4 (3-2020)
Human Information Interaction 2020, 6(4): 65-77 |
Back to browse issues page
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
khalilian S, shabani A. Emotions and information seeking: how does emotion manifest in infor-mation seeking behavior?. Human Information Interaction 2020; 6 (4)
URL: http://hii.khu.ac.ir/article-1-2914-en.html
URL: http://hii.khu.ac.ir/article-1-2914-en.html
university of isfahan
Abstract: (3658 Views)
Background and Aim: Information seeking behavior arises when one feels a void in his/her knowledge which inspires one to acquire new information. The central point in explaining behavior is the fact that many features influence its occurrence, and emotions are considered to be a major element involved in human information behavior. Also, Information seeking is a positive and negative emotional experience. The aim was to survey the role of emotions in information behavior.
Method: Library research method was applied to study theoretical foundations and conceptual relationships of emotions in relation to information needs and related concepts.
Results: By conceptual studies of the models process of information retrieval behavior of Kuhlthau and Nahl, it was found that emotional factors are very important in information retrieval and information-seeking behavior, which is influenced by negative (uncertainty, fear, anger) and positive emotions (happy, confident, satisfied). Negative emotions increase at the beginning and over time and in the process of searching for information, decreases, while positive emotions intensifies. Also, these results indicate that positive emotions may help individuals acquire information to resolve an existing problem, whereas negative emotions may aid individuals acquire information when there is no apparent problem.
Conclusion: In order to solve information need and to attain appropriate desirable feedback, it is necessary that emotions be well identified and understood by both the user and the information systems, so they could be better controlled.
Method: Library research method was applied to study theoretical foundations and conceptual relationships of emotions in relation to information needs and related concepts.
Results: By conceptual studies of the models process of information retrieval behavior of Kuhlthau and Nahl, it was found that emotional factors are very important in information retrieval and information-seeking behavior, which is influenced by negative (uncertainty, fear, anger) and positive emotions (happy, confident, satisfied). Negative emotions increase at the beginning and over time and in the process of searching for information, decreases, while positive emotions intensifies. Also, these results indicate that positive emotions may help individuals acquire information to resolve an existing problem, whereas negative emotions may aid individuals acquire information when there is no apparent problem.
Conclusion: In order to solve information need and to attain appropriate desirable feedback, it is necessary that emotions be well identified and understood by both the user and the information systems, so they could be better controlled.
Keywords: Negative Emotions, Positive Emotions, Information Behavior, the Information Search Process Model developed by Kuhlthau, Social-Biological Information Technology Model (Elaborated by Nahl).
References
1. Abbaszadeh, M., Talebpour, A., Panahshahi, M.(2014). Emotional Management: A Step to-ward the Development of the Sociology of Emo-tions. Sociology studies,7(24): 7- 33. (Persian)
2. Akbari, A., Nowkarizi, M., Moghimi, M. (2020). Investigating the Stress Levels of Mental Health Professionals in the Process of Diagnosis and Treatment of Mental Disorders Based on the Kuhlthau's Model. Applied Psychological Re-search Quarterly .2020, 11(2), 43-60. (Persian)
3. Belkin, N. J., Oddy, R., & Brooks, H. (1982). ASK for information retrieval. Journal of Documenta-tion, 38(2), 61-71. [DOI:10.1108/eb026722]
4. Bensajeb, A. (2017). Examining and understanding the emotions and excitement of customers before and after entering luxury store. Master Thesis OF Business Management. Islamic azad university MARVDASHT. (Persian)
5. Brave, S., K. Hutchinson, C. N. (2005). Computers that care: investigating the effects of orientation of emotion exhibited by an embodied computer agent. International Journal of HumanComputer Studies, 62 (2): 161-178. [DOI:10.1016/j.ijhcs.2004.11.002]
6. Case, D.O (2012), Looking for Information. A Survey of Research on Information Seeking, Needs and Behavior (3rd ed.), Bingley, UK: Emerald.
7. Consoli. D. (2010). A New Concept of Marketing: The Emotional Marketing, Bussiness Research, 58, 302.
8. Davarpanah, M.R. (2002). Scientific information seeking in printed and electronic resources. Teh-ran: Dabish. (Persian)
9. Davarpanah, M.R. (2007). Scientific Communica-tion: Information Need and Information Behavior. Tehran: Dabish. (Persian)
10. De los Santos, T., and Nabi, R. l. (2019). Emotion-ally Charged: Exploring the Role of Emotion in Online News Information Seeking and Pro-cessing, Journal of Broadcasting & Electronic Media, 63:1, 39-58, DOI: 10.1080/08838151.2019.1566861 [DOI:10.1080/08838151.2019.1566861]
11. Gao, J.(2019). Health anxiety and online health information seeking: an experimental study. Thesis submitted for the degree of Doctor of Information Studies. The University of Texas at Austin
12. Golman, D. (1998). Working with emotional intelligence. Bantam. New York: bantam Books.
13. Halder, S; Roy, A & Chakraborty, P.K. (2010). The Influence of Personality Traits on Information Seeking Behaviour of Students. Malaysian Journal of Library & Information Science, 15(1), 41-53.
14. Hayden, K. A. (2003). Information seeking models. Available at: http://www.ucatgary.ca/~ahayden/seeking.html. (accessed April 4, 2020)
15. Khaef Elahi, A.A., Dostar, M. (2003). Dimensions of emotional intelligence. Management and Development,18,27- 39.
16. Khowsrojerdi, M. (2008). Epistemology and Information Seeking Behaviour: Outcome of a Quantitative Research. Information Processing and Management, 24(2): 29-48. (Persian)
17. Kianpour, M.(2012). Experiences of Emotion Management in Medical Care (Case Study: Toronto). Applied sociology, 23(4):25-52. (Persian)
18. Kuhlthau, C. C. (1991). Inside the search process: information seeking from the user's perspective. American Society for Information Science, 42 (5); 361-371.
https://doi.org/10.1002/(SICI)1097-4571(199106)42:5<361::AID-ASI6>3.0.CO;2-# [DOI:10.1002/(SICI)1097-4571(199106)42:53.0.CO;2-#]
19. Kuhlthau, C. C. (2004). Searching meaning: A process approach to library and information services. Westport: libraries unlimited.
20. Kumar, J. (2016). Affective Modelling of Users in HCI Using EEG. Procedia Computer Science. 84, 107-114. [DOI:10.1016/j.procs.2016.04.073]
21. Loewenstein, G., Lerner, J. S. (2003). The role of affect in decision making. In Handbook of affective Science, 619-642. New York: Oxford University Press. [DOI:10.1093/oso/9780195126013.003.0031]
22. Lopatovska, I. (2009). Emotional aspects of the online information retrieval process. Thesis submitted for the degree of Doctor of Philosophy, School of Communication, Information and Library Studies, The State University of New Jersey.
23. Lopatovska, I., Cool, C. (2008). Online Search: Uncovering Affective Characteristics of Information Retrieval Experience. Presented at the 2008 ALISE Annual Conference, Philadelphia, PA, Jan. 8, 2008.
24. Mellon, C. A. (1988). 'Attitudes: the forgotten dimension in library instruction.' Library Journal ,113(14): 137-139.
25. Mulligan, K. and Scherer, K.R. (2012), "Toward a working definition of emotion", Emotion Review, 4(4), 345-57. [DOI:10.1177/1754073912445818]
26. Nahl, D. (2004), "Measuring the affective information environment of Web searchers", in ASIST 2004. Proceedings of the 677h ASIST Annual Meeting, Information Today, Inc., Medford, NJ,191-97. [DOI:10.1002/meet.1450410122]
27. Nahl, D. (2005a). Affective load", in Fisher, K.E., Erdelez, S. and McKechnie, L. (Eds), Theories of Information Behavior, Information Today, Inc., Medford, NJ,39-43.
28. Nahl, D. (2007 a). Social-Biological Information Technology: An Integrated Conceptual Framework. Journal of the American society for information science and technology, 58(13):2021-2046. [DOI:10.1002/asi.20690]
29. Nahl, D. (2007b), "Social-biological information technology: an integrated conceptual framework", Journal for the American Society for Information Science and Technology, 58(13), 2021-46. [DOI:10.1002/asi.20690]
30. Ogbuanya, T.C., Eseadi, C., Orji, C.T., Anyanwu, J.I., Ede MO, B.J. (2017). Effect of Rational Emotive Behavior Therapy on Negative Career Thoughts of Students in Technical Colleges in Nigeria. Psychological Reports. [DOI:10.1177/0033294117724449] [PMID]
31. Rubin, R. (2004). Foundations of library and information science. Translated by Mehdi Khademian.: mashhad: Computer Library Publications. (Persian)
32. Sarikhani, A. (2015). The impact of employee empowerment and emotional intelligence on service quality Case Study: sina bank. Master Thesis OF governmental management. Allameh Tabataba'i University. (Persian)
33. Savolainen, R. (2015 a). The interplay of affective and cognitive factors in information seeking and use: comparing Kuhlthau's and Nahl's models. Journal of Documentation, 71(1),175-197. [DOI:10.1108/JD-10-2013-0134]
34. Savolainen, R. (2015 b). Approaching the affective factors of information seeking: the viewpoint of the lnformation search process model. In Proceedings of ISIC, the Information Behaviour Conference, 20(1).
35. Shapiro, D. L. (2006). Untapped power: Emotions in negotiation. The negotiator's fieldbook, 263-269.
36. Wang, L. (2009). To show or not to show: Intrapersonal effects of emotion suppression in dyadic negotiation. University of Illinois at Ur-banaChampaign.
37. Watson, D., Clark, LA. (1997). Extraversion and its positive emotional core. In: Hogan R, Johnson J, Briggs S, editors. Handbook of personality psychology. San Diego: Academic Publication. [DOI:10.1016/B978-012134645-4/50030-5]
38. Wilson, P. (1997). Information behavior: An intedsiciplinary perspective. Information seeking in context. London: Taylor Graham.
39. Yari, sh., Fahimnia, F. (2018). Effect of self-efficacy of postgraduate students in Razi University of Kermanshah on their emotions after information retrieval. Library and information science, 21(3): 154- 174. (Persian)
40. Zarati, A. (2005). The relationship between emotional intelligence and attachment styles. M.s Dissertation. Ferdowsi University of Mashhad, Education and psychology faculty, Psychology Department. (Persian).
Send email to the article author
| Rights and permissions | |
 | This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. |
