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Mahdi Latifi Fard, Hossein Akbari Yazdi, Marjan Saffari,
Volume 9, Issue 18 (12-2019)
Abstract

Although reputation construct enters early in sport but; not only supportive behavior isn’t new question, but also always have been noticed by sport teams. The present research is in search of be clarify that is sport that is prominent setting of emotion and feeling of spectator and fans, team reputation can appear spectator supportive behavior? In this research number of 580 persons as sample from spectator population’s fc. Esteghlal and Persepolis F.C. selected. Questionnaires because reputation emotional component (reputation perception construct) Were distributed as online that game day’s emotion didn’t impact on spectator answer. Jang et al. (2015) team reputation questionnaire consist of 6 subscales and 19 items, Ponzi et al. 2011 supportive behavior and reputation perception everyone had 4 items that adjusted in 5-points Likert scale. Questionnaire content validity have been evaluated by 7 professors in sport management. Alpha Cronbach’s coefficient has been measured for reliability. Confirmatory factor analysis (CFA) also used for construct validity. indeed, shown that team reputation predicted %42 changes of supportive behavior without reputation perception while with Presence this predicted %24. In conclusion reputation perception as emotional construct have more impact on supportive behavior than Functional and cognitive component.

, , ,
Volume 100, Issue 100 (10-2020)
Abstract

The purpose of this study was to investigate the role of the customer relationship management dimensions in promoting public sports from the perspective of sports managers in Kerman. The research method is descriptive correlation and the statistical population consists of all the managers of clubs and sports organizations in Kerman city. For data gathering, the questionnaires of the customer relationship management and the public sports are used. In order to analyze the data obtained for the research variables, the structural equation modeling the Smart PLS software is used. Findings indicated that three dimensions of customer relationship management namely Customer focus, relationship management and knowledge management has a direct and significant impact on promotion of public sports. According to the research results, it can be concluded that all managers of clubs and sports organizations governmental and nongovernmental need to do their utmost In order to communicate with the customer to encourage community participation and promote in public sports.
 

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