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Shahrzad Nasrollahzadeh, Safiyeh Tahmasebi Limooni, Mitra Ghiasi,
Volume 10, Issue 3 (11-2023)
Volume 10, Issue 3 (11-2023)
Abstract
Background and Purpose: Studies show that limited models have been designed to measure women's information sharing behavior, but so far no valid and reliable tool has been provided to measure women's information sharing behavior in information environments. Since knowing and determining the type of information environment and the extent of their use in information sharing behavior is very effective in strengthening information channels, and informal communication is extremely important in scientific relations, and women, as one of the social groups in a prestigious positions in Society; Most of their information needs are met through informal channels of information, so it is necessary to examine women's information environments; Because the identification of these environments is a solid foundation for planning and making changes in the type and manner of presenting macro-policies with the aim of women achieving dignified competencies, and it can also be a way to optimize information environments. Therefore, the purpose of the current research is to construct and validate a questionnaire to analyze the information sharing behavior of women in information environments.
Materials and methods:This research is mixed in terms of applied objective, in terms of exploratory approach, and in terms of data collection method. The statistical population in the qualitative section includes 15 experts and in the quantitative section includes all women (20 years old and above) active members of urban institutional public libraries in the city centers of Mazandaran province, numbering 4936 people. The sample size was 357 people who were selected by proportional stratified random sampling in 1401. The proportional stratified random sampling method has other names such as "matched sampling", "proportionate to volume" and "proportional" method. This method is used when the target population of the research has a heterogeneous and inconsistent structure. Therefore, due to heterogeneous and heterogeneity, in such cases, the research community is divided into different "classes", in fact, by using stratified sampling, the society is divided into homogeneous groups, so that the people in each class are similar and homogeneous. Then, a random sample is selected from each class in proportion to the number of people in the community. In this method, the researcher wants to select the research sample in such a way as to make sure that the subgroups are present in the sample with the same proportion as they exist in the society as representatives of the society. In other words, in this sampling method, the studied community units are grouped into classes that are homogeneous and congruent in terms of variable attributes so that their changes and diversity within the groups are reduced. As a result, groups and classes that have similar characteristics are formed. Then, with this action (dividing the society into homogeneous groups), the number of samples for each group is determined, then by using the simple random sampling method, the required number of people from each group will be selected in proportion. In this research, through stratified sampling, three geographical regions (east, west and center of Mazandaran province) were considered as strata, in such a way that the researcher entered the selected geographical strata after obtaining the necessary permits and filled out the questionnaire as It was randomly distributed among the designated groups. The sample size in this research was selected and precisely determined based on Cochran's formula. . The pattern of information sharing behavior of women in information environments, 34 questions in 10 dimensions of personal and personal motives; spatial factors; time factors; social motives, cultural motives; moral motives; motivation of informational awareness, political motivation; The information sharing environment and information sharing method was designed. Then, in order to analyze the data using statistical techniques and Smart PLS statistical software, content validity ratio and confirmatory factor analysis, instrument validity, check, and finally with Cronbach's alpha method and reliability coefficient. Combined, the reliability of the instrument was determined.
Findings: In the findings of the present research, the results showed that people with different motivations and to meet different needs turn to different information environments. Identifying the most important motivations for using these environments for sharing information can help scientific, educational, cultural and social institutions and especially organizations in charge of scientific and cultural policies in providing the best possible services. Reviewing what was previously discussed, people go to informal information sources such as their family members, relatives, and friends to obtain information. They were very dependent. Lack of access, illiteracy, lack of awareness, unfavorable economic conditions, cultural restrictions, and language or communication barriers have been declared as the main obstacles in obtaining daily information for women. Also, the findings regarding the background factors of women's information environments in information sharing showed that people do not depend on environmental factors and time factors, which were considered as the governing factors in women's information sharing in information environments, to establish social interaction. People are willing to engage in social interaction anywhere, at any time, and at different and unexpected places. When people gather in an information field, they actually participate in social interaction, and conversation about life, generalities, and specific circumstances that lead to unexpected and sometimes purposeful finding of information and formal and informal sharing of information on various topics. In the provided tool, it was found that including "moral", "social", "cultural" and "political" motivations among women can be important factors of information sharing in information environments and it is necessary to observe ethical minimums in information environments. To be Political issues, dimensions and sensitivity to them is another important issue that can be seen in this tool and must be observed by women in information environments and during information sharing. The type and cultural level of people and the sense of security guarantee for women are effective while sharing information in information environments. Therefore, the role of these factors in information sharing in information environments should not be ignored. Because these factors lead to the emergence of planned behaviors by women in information sharing and increase the confidence factor of the abilities of these environments, which ultimately, in this way, they feel satisfied with social interactions and information sharing. Also, based on the results of the research in the presented scale, the direct and indirect planning of discussions and the use of social networks have been approved as strategic factors of information sharing in women's information environments. In fact, the strategic factors of information sharing in women's information environments are a set of reasons that their implementati on and application cause the emergence of information sharing consequences in women's information environments. Environments such as parks or family gatherings are suitable environments for sharing information and experiences. A large part of the information we receive is obtained in a social context and in the form of interaction with familiar people, family members, and friends. In addition, the behavior of sharing information in women's information environments is done through "direct discussions". In social interactions, information is created and shared. Therefore, the most important issue in the information sharing process is effective interactions, and this usually happens through direct (face-to-face) or indirect communication. Formal and informal social interactions between people provide channels for creates information sharing between them. Through social interactions, people find more opportunities to share their information and experiences, and as a result, the flow of information increases. A review of researches shows that obtaining information in any period and for any user under any conditions is one of the main concerns. Because most of the responsibility of the family rests with women, especially regarding health, education and acquiring the necessary skills in household affairs. So they need more information. The sharing of information among women can be effective in raising children and strengthening the foundations of life, which in itself causes the society to flourish and grow more and more. How much the people present in the information environment show enthusiasm towards receiving or providing information is effective in the process of information sharing. Finally, the findings of the research showed that the structure of the pattern of women's information sharing behavior in information environments was confirmed according to the content validity ratio (0.76) and confirmatory factor analysis with the goodness of fit index (GOF) equal to 0.3285. Also, the tool had good reliability with total Cronbach's alpha values (0.988). On the other hand, the results of Figure (1) and Table 4 also show that the 34 items in question can be reduced to 10 factors. The contribution of each factor in explaining the variance of 34 items related to the designed questionnaire is different and decreasing. That is, the first factor has the largest contribution (24.70% with a specific value of 8.40) and the tenth factor with (2.97% and a specific value of 1.01) has the lowest contribution in explaining the variance of these 34 items. In total, all 10 factors have been able to explain 70.40% of the variance of the 34 items related to the designed questionnaire with specific values higher than 1. The results of the independent sample One Sample T-Test also showed that the significance level of the test regarding all the components of women's information sharing in information environments is less than the error level of 0.05% and the average of these variables is 3 (the middle of the Likert scale) 5 options is more and also the upper limit and lower limit of all the variables are both positive values, with confidence above 95%, it can be stated that the information sharing of women in information environments and its components are in a relatively favorable situation.
Conclusion: The scale designed to investigate the information sharing behavior of women in information environments in the work environment has been evaluated as suitable according to the revealed factors, and its use is recommended to measure the information sharing behavior of women in information environments. All criteria of Cronbach's alpha, significance of factor loadings between questions and underlying variables, Composite Reliability (CR), Average Variance Extracted (AVE), and Discriminant validity by Fornell and Larcker method, as well as the appropriateness of the measurement model, indicate that the questionnaire used in this research measures what the researchers are looking for. Therefore, the built tool provides the criteria of the behavior pattern of women's information sharing in information environments to the researchers. The results of the current research showed that people with different motivations and needs turn to different information environments. Identifying the most important motivations for using information environments in sharing information can help scientific, educational, cultural, and social institutions, especially organizations in charge of scientific and cultural policies, provide the best possible services. Discovered factors include:
Individual and personality motivations with sub-factors (personal desire, altruism, individual and personality fit, individual interests, and recognition of personality dimensions to share information between individuals or other; Spatial factors with sub-factors (no place and no need for a specific place for information sharing behavior in information environments); Time factors with sub-factors (timelessness, unplanned and completely accidental occurrence of information sharing behavior in information environments); Social motivations with sub-factors (social interaction, promotion of social status, and the desire to communicate in order to engage in information sharing behavior in information environments); Cultural motivations with sub-factors (people's cultural level, the existence of an information-seeking culture in people and the existence of an information-seeking culture in sharing); Ethical motives with sub-factors (religious and religious considerations in information sharing, interpersonal trust in information sharing, and privacy in information sharing); Information awareness motivation with sub-factors (gaining awareness of the results and consequences of information sharing behavior, information and knowledge sharing, exchange of knowledge and information, exchange of experience and scientific considerations affected by the results and consequences of information sharing in information environments); Political motivation with sub-factors (political issues and sensitivities in society, the existence of a sense of political security in society, the distribution and transfer of political information from one person, group, or organization to another, and the sharing of ideas and thoughts, suggestions, and experiences); Information sharing environment with sub-agents (formal gatherings, friendly meetings and informal gatherings and social networks to share information in information environments) and finally how to share information with sub-agents (direct plan of topics, indirect plan of topics and how to share information in Women's information environments were with information taken from social networks, family periodicals, etc.) , which by measuring in the experimental environment of public libraries of Mazandaran province, while confirming their efficiency in cultural environments, it was determined that the built tools are qualitatively and quantitatively capable has the measurement of the desired variable. Therefore, it is suggested:
Materials and methods:This research is mixed in terms of applied objective, in terms of exploratory approach, and in terms of data collection method. The statistical population in the qualitative section includes 15 experts and in the quantitative section includes all women (20 years old and above) active members of urban institutional public libraries in the city centers of Mazandaran province, numbering 4936 people. The sample size was 357 people who were selected by proportional stratified random sampling in 1401. The proportional stratified random sampling method has other names such as "matched sampling", "proportionate to volume" and "proportional" method. This method is used when the target population of the research has a heterogeneous and inconsistent structure. Therefore, due to heterogeneous and heterogeneity, in such cases, the research community is divided into different "classes", in fact, by using stratified sampling, the society is divided into homogeneous groups, so that the people in each class are similar and homogeneous. Then, a random sample is selected from each class in proportion to the number of people in the community. In this method, the researcher wants to select the research sample in such a way as to make sure that the subgroups are present in the sample with the same proportion as they exist in the society as representatives of the society. In other words, in this sampling method, the studied community units are grouped into classes that are homogeneous and congruent in terms of variable attributes so that their changes and diversity within the groups are reduced. As a result, groups and classes that have similar characteristics are formed. Then, with this action (dividing the society into homogeneous groups), the number of samples for each group is determined, then by using the simple random sampling method, the required number of people from each group will be selected in proportion. In this research, through stratified sampling, three geographical regions (east, west and center of Mazandaran province) were considered as strata, in such a way that the researcher entered the selected geographical strata after obtaining the necessary permits and filled out the questionnaire as It was randomly distributed among the designated groups. The sample size in this research was selected and precisely determined based on Cochran's formula. . The pattern of information sharing behavior of women in information environments, 34 questions in 10 dimensions of personal and personal motives; spatial factors; time factors; social motives, cultural motives; moral motives; motivation of informational awareness, political motivation; The information sharing environment and information sharing method was designed. Then, in order to analyze the data using statistical techniques and Smart PLS statistical software, content validity ratio and confirmatory factor analysis, instrument validity, check, and finally with Cronbach's alpha method and reliability coefficient. Combined, the reliability of the instrument was determined.
Findings: In the findings of the present research, the results showed that people with different motivations and to meet different needs turn to different information environments. Identifying the most important motivations for using these environments for sharing information can help scientific, educational, cultural and social institutions and especially organizations in charge of scientific and cultural policies in providing the best possible services. Reviewing what was previously discussed, people go to informal information sources such as their family members, relatives, and friends to obtain information. They were very dependent. Lack of access, illiteracy, lack of awareness, unfavorable economic conditions, cultural restrictions, and language or communication barriers have been declared as the main obstacles in obtaining daily information for women. Also, the findings regarding the background factors of women's information environments in information sharing showed that people do not depend on environmental factors and time factors, which were considered as the governing factors in women's information sharing in information environments, to establish social interaction. People are willing to engage in social interaction anywhere, at any time, and at different and unexpected places. When people gather in an information field, they actually participate in social interaction, and conversation about life, generalities, and specific circumstances that lead to unexpected and sometimes purposeful finding of information and formal and informal sharing of information on various topics. In the provided tool, it was found that including "moral", "social", "cultural" and "political" motivations among women can be important factors of information sharing in information environments and it is necessary to observe ethical minimums in information environments. To be Political issues, dimensions and sensitivity to them is another important issue that can be seen in this tool and must be observed by women in information environments and during information sharing. The type and cultural level of people and the sense of security guarantee for women are effective while sharing information in information environments. Therefore, the role of these factors in information sharing in information environments should not be ignored. Because these factors lead to the emergence of planned behaviors by women in information sharing and increase the confidence factor of the abilities of these environments, which ultimately, in this way, they feel satisfied with social interactions and information sharing. Also, based on the results of the research in the presented scale, the direct and indirect planning of discussions and the use of social networks have been approved as strategic factors of information sharing in women's information environments. In fact, the strategic factors of information sharing in women's information environments are a set of reasons that their implementati on and application cause the emergence of information sharing consequences in women's information environments. Environments such as parks or family gatherings are suitable environments for sharing information and experiences. A large part of the information we receive is obtained in a social context and in the form of interaction with familiar people, family members, and friends. In addition, the behavior of sharing information in women's information environments is done through "direct discussions". In social interactions, information is created and shared. Therefore, the most important issue in the information sharing process is effective interactions, and this usually happens through direct (face-to-face) or indirect communication. Formal and informal social interactions between people provide channels for creates information sharing between them. Through social interactions, people find more opportunities to share their information and experiences, and as a result, the flow of information increases. A review of researches shows that obtaining information in any period and for any user under any conditions is one of the main concerns. Because most of the responsibility of the family rests with women, especially regarding health, education and acquiring the necessary skills in household affairs. So they need more information. The sharing of information among women can be effective in raising children and strengthening the foundations of life, which in itself causes the society to flourish and grow more and more. How much the people present in the information environment show enthusiasm towards receiving or providing information is effective in the process of information sharing. Finally, the findings of the research showed that the structure of the pattern of women's information sharing behavior in information environments was confirmed according to the content validity ratio (0.76) and confirmatory factor analysis with the goodness of fit index (GOF) equal to 0.3285. Also, the tool had good reliability with total Cronbach's alpha values (0.988). On the other hand, the results of Figure (1) and Table 4 also show that the 34 items in question can be reduced to 10 factors. The contribution of each factor in explaining the variance of 34 items related to the designed questionnaire is different and decreasing. That is, the first factor has the largest contribution (24.70% with a specific value of 8.40) and the tenth factor with (2.97% and a specific value of 1.01) has the lowest contribution in explaining the variance of these 34 items. In total, all 10 factors have been able to explain 70.40% of the variance of the 34 items related to the designed questionnaire with specific values higher than 1. The results of the independent sample One Sample T-Test also showed that the significance level of the test regarding all the components of women's information sharing in information environments is less than the error level of 0.05% and the average of these variables is 3 (the middle of the Likert scale) 5 options is more and also the upper limit and lower limit of all the variables are both positive values, with confidence above 95%, it can be stated that the information sharing of women in information environments and its components are in a relatively favorable situation.
Conclusion: The scale designed to investigate the information sharing behavior of women in information environments in the work environment has been evaluated as suitable according to the revealed factors, and its use is recommended to measure the information sharing behavior of women in information environments. All criteria of Cronbach's alpha, significance of factor loadings between questions and underlying variables, Composite Reliability (CR), Average Variance Extracted (AVE), and Discriminant validity by Fornell and Larcker method, as well as the appropriateness of the measurement model, indicate that the questionnaire used in this research measures what the researchers are looking for. Therefore, the built tool provides the criteria of the behavior pattern of women's information sharing in information environments to the researchers. The results of the current research showed that people with different motivations and needs turn to different information environments. Identifying the most important motivations for using information environments in sharing information can help scientific, educational, cultural, and social institutions, especially organizations in charge of scientific and cultural policies, provide the best possible services. Discovered factors include:
Individual and personality motivations with sub-factors (personal desire, altruism, individual and personality fit, individual interests, and recognition of personality dimensions to share information between individuals or other; Spatial factors with sub-factors (no place and no need for a specific place for information sharing behavior in information environments); Time factors with sub-factors (timelessness, unplanned and completely accidental occurrence of information sharing behavior in information environments); Social motivations with sub-factors (social interaction, promotion of social status, and the desire to communicate in order to engage in information sharing behavior in information environments); Cultural motivations with sub-factors (people's cultural level, the existence of an information-seeking culture in people and the existence of an information-seeking culture in sharing); Ethical motives with sub-factors (religious and religious considerations in information sharing, interpersonal trust in information sharing, and privacy in information sharing); Information awareness motivation with sub-factors (gaining awareness of the results and consequences of information sharing behavior, information and knowledge sharing, exchange of knowledge and information, exchange of experience and scientific considerations affected by the results and consequences of information sharing in information environments); Political motivation with sub-factors (political issues and sensitivities in society, the existence of a sense of political security in society, the distribution and transfer of political information from one person, group, or organization to another, and the sharing of ideas and thoughts, suggestions, and experiences); Information sharing environment with sub-agents (formal gatherings, friendly meetings and informal gatherings and social networks to share information in information environments) and finally how to share information with sub-agents (direct plan of topics, indirect plan of topics and how to share information in Women's information environments were with information taken from social networks, family periodicals, etc.) , which by measuring in the experimental environment of public libraries of Mazandaran province, while confirming their efficiency in cultural environments, it was determined that the built tools are qualitatively and quantitatively capable has the measurement of the desired variable. Therefore, it is suggested:
- Necessary conditions to strengthen information sharing in information environments should be provided.
- New solutions for the optimal management of information sharing in information environments should be considered.
- Ways to create a positive attitude to promote and grow information sharing in information environments should be developed.
- An integrated approach of interaction and optimal communication for information sharing in information environments should be adopted.
- Training and providing all kinds of skills and specialized information for information sharing in information environments are essential.
- Motivating, encouraging, and promoting the use of information environments for information sharing should be prioritized.
- Identifying and determining the levels of access to information in information environments is crucial.
Dr Yazdan Shirmohammadi, Mr Qasem Aryafard,
Volume 10, Issue 3 (11-2023)
Volume 10, Issue 3 (11-2023)
Abstract
purpose: The mobile application market is expanding rapidly. Furthermore, a new form of online-to-offline services available in mobile shopping apps, which help users instantly search for what they want online, try them on in nearby offline stores, and pay online, increasingly becomes popular. As technology is developing rapidly and the smartphone has become an essential part of our daily life, the smartphone is a versatile tool that can perform many functions. Shopping also changes its process from offline to online and is based on mobile. With the increase in the use of the Internet from smartphones, most of the Internet consumption is done through smartphones and not through personal computers as in the past (Kim et al., 2021). In recent years, online to offline has emerged as a new e-commerce model that differs from traditional e-commerce models. In this model, consumers can obtain information, access products through an online channel, and then consume them in offline stores. The rapid development of the online to offline model has led to the rise of online tourism platforms. Some tour operators choose to cooperate with online tourism platforms to sell tourism products with the aim of expanding market demand. In the case of the online-to-offline tourism supply chain, the tourism platform sells its product online and the tour operator provides the service offline. Through division of labor and cooperation, both of them can focus on applying their respective advantages to achieve a win-win situation. With the online-to-offline tourism model, consumers can book tourism products through an online platform anytime, anywhere. Before making a final decision, consumers often review the information displayed on the web page of online tourism platforms, especially the available reviews (Luca and Zervas, 2016, as cited in Zhou et al., 2022). Tourists can gather online information about price, service level, and product quality to make better purchase decisions. This has created many opportunities as well as severe challenges for the survival and growth of tourism-related companies (He et al.,2019). Companies providing online to offline services recognize smartphones as a useful communication channel for strategic marketing, and therefore they are willing to use smartphones to provide various services and types of information directly to customers and constantly reflect their needs (Fuentes & Svingstedt, 2017). Since the online platform is data controlled, so that the information is asymmetric, there will be problems such as fake reviews, rating fraud, false advertising, etc. This phenomenon puts consumers in an unfavorable information situation. According to the "Online Tourism Consumption Trend Report and Consumer Rights Protection Trend Report (2019)", the problems of online tourism platforms are mainly focused on ten aspects, including information leakage, false advertising, tourism products with big data analysis to harm Existing consumer income and data fraud investigation (Zhou et al., 2022). These problems not only affect consumers' tourism experience and reduce consumer satisfaction, but also damage the credibility of the tourism platform and weaken consumers' trust in the platform. Therefore, privacy protection is an important problem in this field. Since online to offline applications in tourism is an emerging and practical issue, it is very important to investigate this issue in our country. Previous studies have largely ignored service quality evaluation and decision-making by traditional travel agencies, hotels, and airlines. Although the importance of service quality in tourism firm development has been demonstrated by some researchers, few have studied the benefits of service quality from online tourism supply chains to offline hospitality and tourism fields for tourists. Also, in the researcher's point of view, the features of mobile shopping applications that are based on online to offline services are questionable as to what features affect the delight and satisfaction of tourists and lead to the brand's reputation. Meanwhile, the influence of the information quality (including the intrinsic information quality and the textual information quality) and the services quality (including the convenient services quality and the accessible services quality) perceived from online to offline mobile shopping applications on the delight of tourists and the reputation of the tourism brand is questionable. The researcher thought that it was not investigated in the previous research and the researcher investigated these issues in this research.
Methodology:Considering that tourism and hotel businesses can easily use online to offline tourism platforms by applying the results of this research to have satisfied and loyal customers, this research is applied in terms of purpose. On the other hand, in this research, the type of relationship and the degree of influence of the variables were described, so the method of doing the work is descriptive and correlational. In fact, the impact of information and service quality on privacy protection, delight, and reputation of tourism brands in mobile shopping applications based on online to offline (O2O) is investigated. A quantitative method was also used to collect data. The statistical population of this research is European tourists who traveled to Iran. Since the target population is unlimited and its exact size is not available, according to Cochran's formula for the unlimited population, 384 people are considered for the sample size. The convenient non-randomly sampling method is a suitable method for sampling. The collection of information takes place in two stages: library and field. By referring to reliable databases, the researcher examines scientific articles, books, dissertations, and theses to prepare the theoretical foundations of his subject. Then, a questionnaire is used to collect the data required by the researcher in the field and survey method. The questionnaire was made by the researcher. The questionnaire includes five demographic questions (gender, age, marital status, education, employment status). 39 items were designed to answer the research questions, which are analyzed with a Likert scale. In the inferential findings section, the pairwise relationships of the variables were evaluated with Pearson correlation test and the conceptual model of the research was tested with structural equation modeling test with AMOS software. Also, mediation relationships were tested using the Sobel method.
Findings: The online-to-offline service platform channels provide tourists with innovative tools to get service information, order travel package online (via apps) and check-in offline almost instantly. The main purpose of this research is to discover the effect of information quality (including intrinsic information quality and contextual information quality) and service quality (including convenient service quality and accessible service quality) perceived from online to offline based mobile shopping applications with perceived privacy protection on the delight of tourists and the reputation of the tourism brand. The findings indicated that the information quality (including the intrinsic information quality and the textual information quality) and the quality of services (including the convenient services quality and the accessible services quality) perceived from online to offline mobile shopping applications with the protection of privacy perceived on the delight of tourists and tourism brand reputation is effective and all hypotheses were confirmed.
Conclusion:In today's world, searching for information online is very important and common for tourists to make decisions. In recent years, online to offline has been used as a new e-commerce model. This research shows that all dimensions of a mobile phone shopping application, such as the information and services quality provided, privacy protection, are effective on delight of tourists and ultimately the brand's reputation. In fact, considering the wide importance of information needed by tourists, the validity of this information, considering the quality of intrinsic and textual information in applications is very important and effective. On the other hand, the quality of the services provided in these types of applications, easier access and their appropriateness are also factors that should be considered in this type of shopping applications. On the other hand, the higher the quality of information and services, the more the privacy of people in the online world is preserved and the delight of tourists increases. This delight of tourists also improves and increases the reputation of the attitudinal and behavioral brand.
This study investigates the impact of information quality including (intrinsic information quality and contextual information quality) and service quality (including the intrinsic information quality and the textual information quality) perceived from online to offline mobile shopping applications on delight of tourists and the behavioral and attitudinal reputation of the tourism brand. For this reason, the research model of Kim et al. (2021) is used, which was added to it with the researcher's innovation of the brand reputation variable. The results showed that the information quality intrinsic information quality and contextual information quality) and service quality (including the intrinsic information quality and the textual information quality) perceived from online to offline mobile shopping applications are effective on the delight of tourists and the behavioral and attitudinal reputation of the tourism brand. This research concludes that the quality of information provided in mobile shopping applications is important for tourists, especially European tourists in Iran. The quality of intrinsic information and the quality of textual information significantly affect tourists' perception of information quality, and this quality of information has an effect on the delight of tourist. Therefore, tourism industry managers should describe their products and services with detailed and accurate information. When providing it in mobile shopping applications, such as online-to-offline platforms, since the accuracy of information is a key feature of inherent information quality, practitioners in this industry must also thoroughly ensure that the data provided is up-to-date and reflect consumption transactions. Also, the results showed that convenience and high accessibility positively increase the perceived service quality of online to offline platforms. Based on this, tourism industry managers should create easier access for services. In particular, since new phone models are released frequently nowadays, mobile shopping applications must have compatible payment systems to remove barriers to tourists' purchases. Therefore, according to the available results, it is only in this case that mobile shopping applications can have high accessibility and convenience to affect the quality of mobile shopping application services. Another thing that was investigated in this research was the protection of privacy. The results show that privacy protection is a very important factor in creating the delight of tourists, this issue is observed in all the countries of the world that have achieved the technology of mobile shopping applications. Unfortunately, today, some technological advances endanger their privacy from the point of view of customers. For example, CCTV cameras, which are in most tourist places and should protect the safety of tourists, can violate their privacy, or artificial intelligence, which has many capabilities, in the view of some people, spies on their information and violates their privacy rights. Therefore, in the researcher's point of view, despite this level of concern in the world, tourists in our country also have concerns about privacy and take into account the care of their privacy when evaluating the quality of online services. As discussed in this study, managers should be confident that their security systems do not violate tourists' privacy to directly contribute to delight of tourist and brand reputation. Based on the results, it can be suggested that high-quality information helps customers who want to effectively find information on a specific topic and helps customers avoid unnecessary efforts to process useless information. Therefore, providing high-quality information can increase the delight of tourist. Tourism booking and review websites need to improve their entertainment element and create a more interactive and interesting experience for those browsing them. The information provided by the websites must be useful and up-to-date, match the needs of the user and provide links to other websites relevant to these users. By informing tourists about developments, sales plans, product updates and any other content they may find interesting and relevant, it helps to improve delight of tourists and ultimately brand reputation. Also, when tourists have a problem, they can be assured that they can talk to a genuine, caring and ideal person in person or on the phone. Even in the digital world, people like to connect with others. Since this research has a new topic in the field of technology in tourism, the researcher recommends that in future researches, this topic should be investigated with other statistical communities such as local tourists, international tourists, specific hotel guests and other sectors.
Marzieh Morovati, Nosrat Riahinia, Ali Azimi,
Volume 10, Issue 4 (3-2024)
Volume 10, Issue 4 (3-2024)
Abstract
Background and Aim: The Covid-19 pandemic crisis has highlighted the importance of open and timely access to scientific information. The aim of this study was to explain the world community's efforts to open access in the Covid-19 pandemic crisis.
Method: This was a review study in terms of approach using documentary research method. In this regard, open access literature was studied using searches on Google search engine, Google Scholar and databases such as PubMed, Web of Science, Scopus and the websites of publishers, journals and scientific institutions, focusing on the Covid-19 pandemic crisis.
Results: Since the formation of the open access movement, this issue has attracted a lot of attention and extensive efforts have been made in the direction of open access to research publications by the scientific community. Publishers, financial sponsors and international institutions have also entered this arena and various statements and plans have been formed in order to recognize the open access movement and its development. “Budapest Open Access Initiative”, “Bethesda Statement on Open Access Publishing”, “Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities” are the first measures in this regard. On the other hand, the importance of access to timely information, especially in the fields of medical sciences and information related to health and diseases, is worthy of attention in promoting public health. The need to pay attention to open access and sharing of information and the consequences of not doing so has become more important with the occurrence of critical and emergency situations caused by pandemic and public health emergencies. Along with the emergence of COVID-19 and the pandemic caused by it, many researches have been conducted in order to deal with the crisis of this disease and to find solutions for its treatment and control. The aspects of this deadly disease have attracted the attention of everyone, especially scientists and scholars in various fields around the world, and an unprecedented number of articles have been published in this field. In addition, many international organizations have published various information about the disease of COVID-19 in the form of open access, for example, “WHO Coronavirus Disease (COVID-19) Dashboard” and "Coronavirus Watch". The unprecedented crisis of the COVID-19 pandemic has highlighted the importance of information transparency and timely and open access to it. Access to accurate and timely information about this emerging disease is very important and can help to assess and understand the risks and obtain strategies to contain it, strong evidence, better information and support for decisions and policies in the direction of public health. The need to provide suitable solutions for treatment, prevention and control of the disease on the one hand and the increasing number of researches on COVID-19 on the other hand, has created new opportunities in the system of scientific communication and publication of research findings, and the scientific community has decided to accelerate the cycle of knowledge to find possible solutions to deal with the disease crisis. Explaining the efforts and measures taken in this direction during the COVID-19 pandemic as the most important global crisis and concern can provide useful information to the scientific community, especially those involved in research. Considering the unprecedented nature of the COVID-19 pandemic crisis, as well as the importance of timely and open access to scientific information about this disease, the question arises as to what measures have been taken in response to the COVID-19 pandemic crisis? Also, what measures and measures have been taken for free access to scientific information about the pandemic? A review of the literature regarding the issue of open access in the crisis of the COVID-19 pandemic showed in response to the COVID-19 pandemic crisis, a global effort has been made to facilitate open access to COVID-19 research findings. The need for appropriate strategies for the treatment, prevention and control of the disease and the increasing number of COVID-19 research has affected the system of scientific communication and the publication of research findings and the world community, especially reputable publishers and scientific institutions, have made extensive statements, measures and efforts to provide open access to as much scientific information as possible about the disease. During the crisis of the COVID-19 pandemic, many publishers, journals and funders have committed to open access in a statement to ensure that research findings and data relevant to this outbreak are shared rapidly and openly to inform the public health response and help save lives. The measures and actions of publishers and scientific journals in this regard are worthy of attention. Access to Elsevier's free medical and health research related to COVID-19 is possible through the "Elsevier's Novel Coronavirus Information Center". Elsevier has also created a collection of free resources, including evidence-based clinical guidelines and more than 41,000 research articles to read, download and extract data, in support of the research communities' impressive efforts in the fight against COVID-19. This guide provides an overview of the resources. Through the "COVID-19 Resource Centre", Lancet has provided free access to all research articles, review articles, news and analysis related to COVID-19 from its journals. Springer Nature has provided free access to the latest COVID-19 articles through the "Coronavirus (COVID-19) Research Highlights". The publisher has now enabled free access to articles, book chapters, reference works and protocols on its platforms and has supported all researchers to make their experimental datasets freely available. Springer Nature has made more than 8,700 preprint articles on COVID-19 available through “Research Square”, with links to key resources, free content, and up-to-date information related to COVID-19, along with key information and policies in support of access from placed far away. NEJM has made available a collection of articles and resources such as clinical reports and management guides about the pandemic, as well as a collection of resources about the COVID-19 vaccines. BMJ's Coronavirus (COVID-19) Hub has also supported health professionals and researchers through open access to practical guides, online courses, as well as the latest BMG news, opinions and research. PLOS is committed to publishing research as quickly as possible, especially in public health emergencies. All articles published in PLOS journals are free for all readers. PLOS articles collection highlights all the content related to the COVID-19 pandemic published in PLOS journals. To support the efforts of global health professionals and the scientific research community, Taylor & Francis has created a special collection of research articles related to COVID-19, providing free access to published articles related to COVID-19 in the publisher's major medical journals. he does. This collection is updated weekly. On the other hand, the archive of all research articles related to COVID-19 published in 2020 by Taylor & Francis has also been made available to the audience. Wiley has created the "COVID-19 Resources" in order to help researchers, educators and specialists for online training and access to the latest research on COVID-19. Believing in the power of social and behavioral sciences to transform the best medical research into policies and procedures for development, SAGE has published a collection of the latest medical research related to COVID-19 published by this publisher, as well as the best social and behavioral research in order to help It has enabled individuals, communities and guardians to make the best decisions to deal with the pandemic and its consequences. Science journals are trying to make research related to COVID-19 available in open access. The "COVID-19" option is placed on the main page of the Science website. CABI has also created free access to more than 37,000 records related to COVID-19 in its online platforms, Global Health and CAB Abstracts in order to support global efforts to deal with the disease pandemic. Global Health provides researchers and students with unparalleled access to all public health research and practices in the world - providing knowledge without borders. “Sci-Dev.Net” also includes episodes about the coronavirus in the Health, Science and Development series. Wolters Kluwer is also one of the publishers that has provided free access to publications related to COVID-19 in order to support professionals. According to IFLA reports, the actions of publishers such as Penguin Random House and Macmillan, as well as the measures of Audible and ENSSIB in terms of access to resources, are worthy of attention. Some libraries, such as the National Library and Archives of Iran, have provided extensive access to their users. Some associations and scientific societies, such as the International Coalition of Library Consortia, LIBER and the Association of University Library Directors in France, have asked publishers to facilitate access to works. Italian and Spanish librarians have called for more open access efforts. During the crisis of the COVID-19 pandemic, open access has also attracted the attention of scientific institutions, and extensive measures have been taken in this direction by them. In the January 30 statement, the Global Preparedness Monitoring Board called for immediate measures such as the free and immediate sharing of all information about the pandemic, the cooperation of countries to immediately allocate resources to prevent, identify and inform about the pandemic and the rapid sharing of research data by the research community, support Low-income countries are advised to ensure proper notification to national and international communities to control the pandemic. On January 30, 2020, following the recommendations of the Emergency Committee, the Director-General of the World Health Organization declared the disease pandemic a public health emergency of international concern. The world's scientists gathered on February 11-12, 2020 at the headquarters of the World Health Organization in Geneva to assess the current level of knowledge about the new virus and about critical questions and find solutions to contribute to accelerating and funding research priorities and solving the pandemic crisis and preparedness Discuss and negotiate for future issues. This meeting led to an agreement on two basic goals. The first case was to accelerate innovative research to help curb the pandemic and facilitate care, and the second case was to support research priorities that contribute to global research platforms. The World Health Organization believes that the coherence of countries is necessary to ensure fair access to the effects of COVID-19. The World Health Organization is collecting global research on the disease COVID-19 and the latest findings and international multilingual scientific information on the pandemic. UNESCO has also emphasized the value and necessity of open solutions in the face of the COVID-19 pandemic and believes that open access to scientific information can facilitate better and faster research in the direction of a suitable vaccine, and open Educational Resources help everyone to use their information. updates about COVID-19 and also teaches how to follow public health recommendations. Relying on its mission to ensure global access to information, UNESCO has taken various initiatives to apply open solutions in the fight against the pandemic. For example, the Coronavirus Watch provides a global view of the pandemic situation. The COVID-19 Universal REsource gateway (CURE) is also an immediate response to the pandemic. IFLA has made efforts to encourage the World Intellectual Property Organization to emphasize how balanced intellectual property laws can help facilitate access. IFLA has also provided a list of key resources for libraries in response to the COVID-19 pandemic on its website. Open access is also emphasized in the statement of the President and Secretary General of IFLA. Following the COVID-19 crisis, priorities have also been considered in the SPARC program. Also, the Copyright Clearance Center recognizes publishing and information institutions to participate in the public interest through access to scientific, news and educational materials related to COVID-19. The list of institutions is regularly updated. The Islamic World Science and Technology Monitoring and Citation Institute has also launched the "COVID-19 Visualizer" in order to provide up-to-date statistics about the pandemic situation and accelerate the transmission of scientific findings about COVID-19. In addition, government officials have also called for open access to the publications of COVID-19. The National Science and Technology Advisors of the United States of America, Canada, England, Australia, Brazil, Germany, France, Italy, Spain, India, Japan, New Zealand, Singapore, South Korea and the European Commission have published an open letter asking scientific publishers to Pandemic, make publications related to COVID-19 available with open access through PubMed Central and other public databases such as the World Health Organization's COVID-19 database. The world community’s efforts demonstrate the growing importance of open access and increasing attention to this issue. It seems that the global response to the COVID-19 pandemic crisis could provide lessons for better preparedness for possible future crises. The present study is one of the first studies conducted in our country regarding the free access movement in the pandemic crisis and tried to present a picture of the efforts of the scientific community in this field in response to the COVID-19 pandemic. It is obvious that future researches on the wide dimensions and angles of this issue can cause the scientific community to become more aware of the importance of free access, especially in crises.
Conclusion: The world community’s efforts demonstrate the growing importance of open access and increasing attention to this issue. It seems that the global response to the Covid-19 pandemic crisis could provide lessons for better preparedness for possible future crises. If open access is considered as a value in the system of publishing and research communications, the development and generalization of this value requires the adoption of policies and requirements of the scientific community in order to develop it as a global value.
Method: This was a review study in terms of approach using documentary research method. In this regard, open access literature was studied using searches on Google search engine, Google Scholar and databases such as PubMed, Web of Science, Scopus and the websites of publishers, journals and scientific institutions, focusing on the Covid-19 pandemic crisis.
Results: Since the formation of the open access movement, this issue has attracted a lot of attention and extensive efforts have been made in the direction of open access to research publications by the scientific community. Publishers, financial sponsors and international institutions have also entered this arena and various statements and plans have been formed in order to recognize the open access movement and its development. “Budapest Open Access Initiative”, “Bethesda Statement on Open Access Publishing”, “Berlin Declaration on Open Access to Knowledge in the Sciences and Humanities” are the first measures in this regard. On the other hand, the importance of access to timely information, especially in the fields of medical sciences and information related to health and diseases, is worthy of attention in promoting public health. The need to pay attention to open access and sharing of information and the consequences of not doing so has become more important with the occurrence of critical and emergency situations caused by pandemic and public health emergencies. Along with the emergence of COVID-19 and the pandemic caused by it, many researches have been conducted in order to deal with the crisis of this disease and to find solutions for its treatment and control. The aspects of this deadly disease have attracted the attention of everyone, especially scientists and scholars in various fields around the world, and an unprecedented number of articles have been published in this field. In addition, many international organizations have published various information about the disease of COVID-19 in the form of open access, for example, “WHO Coronavirus Disease (COVID-19) Dashboard” and "Coronavirus Watch". The unprecedented crisis of the COVID-19 pandemic has highlighted the importance of information transparency and timely and open access to it. Access to accurate and timely information about this emerging disease is very important and can help to assess and understand the risks and obtain strategies to contain it, strong evidence, better information and support for decisions and policies in the direction of public health. The need to provide suitable solutions for treatment, prevention and control of the disease on the one hand and the increasing number of researches on COVID-19 on the other hand, has created new opportunities in the system of scientific communication and publication of research findings, and the scientific community has decided to accelerate the cycle of knowledge to find possible solutions to deal with the disease crisis. Explaining the efforts and measures taken in this direction during the COVID-19 pandemic as the most important global crisis and concern can provide useful information to the scientific community, especially those involved in research. Considering the unprecedented nature of the COVID-19 pandemic crisis, as well as the importance of timely and open access to scientific information about this disease, the question arises as to what measures have been taken in response to the COVID-19 pandemic crisis? Also, what measures and measures have been taken for free access to scientific information about the pandemic? A review of the literature regarding the issue of open access in the crisis of the COVID-19 pandemic showed in response to the COVID-19 pandemic crisis, a global effort has been made to facilitate open access to COVID-19 research findings. The need for appropriate strategies for the treatment, prevention and control of the disease and the increasing number of COVID-19 research has affected the system of scientific communication and the publication of research findings and the world community, especially reputable publishers and scientific institutions, have made extensive statements, measures and efforts to provide open access to as much scientific information as possible about the disease. During the crisis of the COVID-19 pandemic, many publishers, journals and funders have committed to open access in a statement to ensure that research findings and data relevant to this outbreak are shared rapidly and openly to inform the public health response and help save lives. The measures and actions of publishers and scientific journals in this regard are worthy of attention. Access to Elsevier's free medical and health research related to COVID-19 is possible through the "Elsevier's Novel Coronavirus Information Center". Elsevier has also created a collection of free resources, including evidence-based clinical guidelines and more than 41,000 research articles to read, download and extract data, in support of the research communities' impressive efforts in the fight against COVID-19. This guide provides an overview of the resources. Through the "COVID-19 Resource Centre", Lancet has provided free access to all research articles, review articles, news and analysis related to COVID-19 from its journals. Springer Nature has provided free access to the latest COVID-19 articles through the "Coronavirus (COVID-19) Research Highlights". The publisher has now enabled free access to articles, book chapters, reference works and protocols on its platforms and has supported all researchers to make their experimental datasets freely available. Springer Nature has made more than 8,700 preprint articles on COVID-19 available through “Research Square”, with links to key resources, free content, and up-to-date information related to COVID-19, along with key information and policies in support of access from placed far away. NEJM has made available a collection of articles and resources such as clinical reports and management guides about the pandemic, as well as a collection of resources about the COVID-19 vaccines. BMJ's Coronavirus (COVID-19) Hub has also supported health professionals and researchers through open access to practical guides, online courses, as well as the latest BMG news, opinions and research. PLOS is committed to publishing research as quickly as possible, especially in public health emergencies. All articles published in PLOS journals are free for all readers. PLOS articles collection highlights all the content related to the COVID-19 pandemic published in PLOS journals. To support the efforts of global health professionals and the scientific research community, Taylor & Francis has created a special collection of research articles related to COVID-19, providing free access to published articles related to COVID-19 in the publisher's major medical journals. he does. This collection is updated weekly. On the other hand, the archive of all research articles related to COVID-19 published in 2020 by Taylor & Francis has also been made available to the audience. Wiley has created the "COVID-19 Resources" in order to help researchers, educators and specialists for online training and access to the latest research on COVID-19. Believing in the power of social and behavioral sciences to transform the best medical research into policies and procedures for development, SAGE has published a collection of the latest medical research related to COVID-19 published by this publisher, as well as the best social and behavioral research in order to help It has enabled individuals, communities and guardians to make the best decisions to deal with the pandemic and its consequences. Science journals are trying to make research related to COVID-19 available in open access. The "COVID-19" option is placed on the main page of the Science website. CABI has also created free access to more than 37,000 records related to COVID-19 in its online platforms, Global Health and CAB Abstracts in order to support global efforts to deal with the disease pandemic. Global Health provides researchers and students with unparalleled access to all public health research and practices in the world - providing knowledge without borders. “Sci-Dev.Net” also includes episodes about the coronavirus in the Health, Science and Development series. Wolters Kluwer is also one of the publishers that has provided free access to publications related to COVID-19 in order to support professionals. According to IFLA reports, the actions of publishers such as Penguin Random House and Macmillan, as well as the measures of Audible and ENSSIB in terms of access to resources, are worthy of attention. Some libraries, such as the National Library and Archives of Iran, have provided extensive access to their users. Some associations and scientific societies, such as the International Coalition of Library Consortia, LIBER and the Association of University Library Directors in France, have asked publishers to facilitate access to works. Italian and Spanish librarians have called for more open access efforts. During the crisis of the COVID-19 pandemic, open access has also attracted the attention of scientific institutions, and extensive measures have been taken in this direction by them. In the January 30 statement, the Global Preparedness Monitoring Board called for immediate measures such as the free and immediate sharing of all information about the pandemic, the cooperation of countries to immediately allocate resources to prevent, identify and inform about the pandemic and the rapid sharing of research data by the research community, support Low-income countries are advised to ensure proper notification to national and international communities to control the pandemic. On January 30, 2020, following the recommendations of the Emergency Committee, the Director-General of the World Health Organization declared the disease pandemic a public health emergency of international concern. The world's scientists gathered on February 11-12, 2020 at the headquarters of the World Health Organization in Geneva to assess the current level of knowledge about the new virus and about critical questions and find solutions to contribute to accelerating and funding research priorities and solving the pandemic crisis and preparedness Discuss and negotiate for future issues. This meeting led to an agreement on two basic goals. The first case was to accelerate innovative research to help curb the pandemic and facilitate care, and the second case was to support research priorities that contribute to global research platforms. The World Health Organization believes that the coherence of countries is necessary to ensure fair access to the effects of COVID-19. The World Health Organization is collecting global research on the disease COVID-19 and the latest findings and international multilingual scientific information on the pandemic. UNESCO has also emphasized the value and necessity of open solutions in the face of the COVID-19 pandemic and believes that open access to scientific information can facilitate better and faster research in the direction of a suitable vaccine, and open Educational Resources help everyone to use their information. updates about COVID-19 and also teaches how to follow public health recommendations. Relying on its mission to ensure global access to information, UNESCO has taken various initiatives to apply open solutions in the fight against the pandemic. For example, the Coronavirus Watch provides a global view of the pandemic situation. The COVID-19 Universal REsource gateway (CURE) is also an immediate response to the pandemic. IFLA has made efforts to encourage the World Intellectual Property Organization to emphasize how balanced intellectual property laws can help facilitate access. IFLA has also provided a list of key resources for libraries in response to the COVID-19 pandemic on its website. Open access is also emphasized in the statement of the President and Secretary General of IFLA. Following the COVID-19 crisis, priorities have also been considered in the SPARC program. Also, the Copyright Clearance Center recognizes publishing and information institutions to participate in the public interest through access to scientific, news and educational materials related to COVID-19. The list of institutions is regularly updated. The Islamic World Science and Technology Monitoring and Citation Institute has also launched the "COVID-19 Visualizer" in order to provide up-to-date statistics about the pandemic situation and accelerate the transmission of scientific findings about COVID-19. In addition, government officials have also called for open access to the publications of COVID-19. The National Science and Technology Advisors of the United States of America, Canada, England, Australia, Brazil, Germany, France, Italy, Spain, India, Japan, New Zealand, Singapore, South Korea and the European Commission have published an open letter asking scientific publishers to Pandemic, make publications related to COVID-19 available with open access through PubMed Central and other public databases such as the World Health Organization's COVID-19 database. The world community’s efforts demonstrate the growing importance of open access and increasing attention to this issue. It seems that the global response to the COVID-19 pandemic crisis could provide lessons for better preparedness for possible future crises. The present study is one of the first studies conducted in our country regarding the free access movement in the pandemic crisis and tried to present a picture of the efforts of the scientific community in this field in response to the COVID-19 pandemic. It is obvious that future researches on the wide dimensions and angles of this issue can cause the scientific community to become more aware of the importance of free access, especially in crises.
Conclusion: The world community’s efforts demonstrate the growing importance of open access and increasing attention to this issue. It seems that the global response to the Covid-19 pandemic crisis could provide lessons for better preparedness for possible future crises. If open access is considered as a value in the system of publishing and research communications, the development and generalization of this value requires the adoption of policies and requirements of the scientific community in order to develop it as a global value.
Mansoor Koohi Rostami, Hadi Alhaei, Zeinab Jozi, Mohammad Amin Sekhavatmanesh,
Volume 10, Issue 4 (3-2024)
Volume 10, Issue 4 (3-2024)
Abstract
Introduction: Human life has always been subject to crisis. The important thing in dealing with a crisis is the appropriate response. The emergence of information technology has provided crisis managers with the best possible potential and capacities for crisis management. Today, managers should always be ready to deal with crises. These crises can be economic and financial or natural events such as storms, floods, tsunamis, or disease outbreaks. Managers who have not taken measures in advance to deal with such events will lose more. No one is aware of the crisis in advance. Expert managers have basic plans to deal with such situations. To overcome uneven events, managers should use the experiences of their predecessors to get acquainted with crisis coping strategies. Not all managers can overcome the crisis. However, if the managers in their organization believe in crisis management as an inseparable part of their strategic management responsibility, the probability of confronting a crisis will be significantly reduced. Crisis management activities are performed in three stages before the crisis, during the crisis, and after the crisis. The first step consists of the actions needed to prevent the crisis. This stage is the first step in identifying and diagnosing the crisis and also gathering information to deal with the crisis. The second stage includes the stage of crisis occurrence. In this stage, it is necessary to gather information to diagnose the causes of the crisis. The third stage is the actions that must be taken after the crisis. At this stage, we had to ensure that the crisis has resolved or not. Also, learning from the crisis so that it does not happen again occurs at this stage. The crisis is a test for stability in a system. A crisis is an unusual situation in which a problem or sudden event occurs that is not predictable. Etymologically, the word crisis has been derived from the Greek language. In ancient Greek, the word crisis (κριςις) means "judgment" or "decision". The crisis means that it is necessary to make a decision that has not been made before. In the 21st century, the growth of information technology and the expansion of research has created a significant increase in the understanding of the challenges of crisis management when facing a crisis to reduce victims, and thanks to technology and the use of communication technologies, crisis management has become more realistic. During crisis management, by using correct communication, participation, coordination, and integration in information systems play an important role in crisis control. In a crisis, those affected perceive, process, and act on information differently than in non-crisis times. One of the applications of information technology in crisis management is "crisis informatics". Crisis informatics deals with the relationship between people, organizations, information, and technology during a crisis. Crisis informatics means the knowledge of receiving and transmitting information. In other words, crisis computing is the science of information processing and information systems. On the other hand, inaccuracy in choosing and publishing news and information in crisis conditions can be called crisis informatics. The expansion of social media such as Facebook, and Twitter, search based on people, and response to the crisis of Google, YouTube, and Flickr has changed the face of information management in critical situations. One of the capabilities of information science specialists is information monitoring. Information specialists can identify which information is fake and which is valid through information review. Therefore, experts in this field can play an influential role in preparing information reports for decision-makers. Also, by producing correct and reliable content, they should prevent the information confusion of the public. Considering that information forms the link between crisis management, crisis informatics, and information science, the present study was conducted to explain the role and functions of information science in crisis informatics.
Methods: The current research was conducted using a library method with an analytical approach and after reviewing previous studies to identify concepts related to the concept of crisis informatics. In this study, researchers first searched for materials related to the purpose of the research using keywords (crisis informatics, disaster informatics, informatics patterns of crisis, information science and crisis, information science and disasters, crisis informatics in disasters and social media) in databases including Google Scholar, Emerald, WebOscience, Scopus, ScienceDirect paid. The researchers examined the recovered. After reviewing the found texts, the researchers selected the related materials based on the purpose of the research and presented them in this article. In this research, by examining the concept, history, and patterns of information flow in crisis informatics and the role of information science specialists, an analytical review has been made on the importance of the role and position of information science specialists as crisis informatics in times of crisis.
Findings: The findings showed that although the importance of social media in a crisis is critical to researchers and many studies have covered it and paid attention to its role in gathering information during a crisis as well as providing aid, so far Informing people when dangerous events occur in social networks has not been given serious attention. Self-coordination through social media among citizens and providing aid to fellow citizens, through the advice of shared posts, helps to improve crisis conditions, and authorities use media for public communication during a crisis. However, obstacles such as the lack of personnel to verify and disseminate information are still challenges to the efficient use of social media by authorities. Also, data mining of citizens' behaviors is one of the issues through which authorities can identify wrong information and deal with it. Officials and crisis managers can identify the fundamental gaps in society and take action to solve them by obtaining public information. In social networks, due to the existence of two types of official and unofficial information, the flow of communication is also two-way. This means that both people and authorities send and receive information. As a result, the main focus of crisis informatics is information. These findings show that providing information during a crisis, especially health information to accident victims, is still a challenge, despite the commonality of crisis informatics and information science, no independent research has yet addressed this issue. At the same time, the common point of information science and informatics is the crisis and the main topic of both information. Information science specialists can play an essential role in crisis informatics due to their capacities to produce reliable information, verify information, manage and set up information systems, create databases, and facilitate and accelerate information recovery.
Conclusion: Crisis informatics is a field of study that has received much attention and is proliferating. And its importance during the last decade has made it a subject area of research activities. This relatively new field has emerged to ensure that the full potential of information and communication technologies is maximized to improve decisions and actions at various stages of crisis management. Examining the definitions shows that crisis informatics is sometimes defined only in interaction with social networks (Palen et al., 2020), and sometimes it is generally understood in interaction with technology (Soden, 2017; Palen et al., 2009). In some cases, it has been proposed as a social system that is created as a result of communication between different groups (Soden, 2017; Palen and Soden, 2018; Palen and Anderson, 2016). But the commonality of all the above definitions can be seen as the existence of the social system and the interaction of humans and information. This field collects data from social reactions to crises and incidents and analyzes the results. Based on this, crisis informatics can be defined as the response of human groups to crises and incidents in the context of information technology. The increasing importance of social media in conflicts and crises has made people use them with more interest. People share feelings, thoughts and images with their friends on these media. During the crisis, this process increases. Most important events are quickly released to the public before they even hit the news. Although information on social networks may contain true and false information, including rumors. But these media are among the most important media for providing information about accidents and the condition of people who have been injured. Research on crisis informatics and social media has also shown that emergency services departments can use social media to obtain valuable information (e. g. eyewitness reports, images, or videos) that help them Inform about disaster situations so that they can send their immediate aid. Of course, due to the emerging nature of crisis informatics, we can expect to see more precise and more developed definitions in the future. Of course, the maturity of the field of crisis informatics requires providing a comprehensive, accurate, and precise definition, which in this study was tried to be formulated based on the theoretical background of the research.
The review of informatics literature also showed that this emerging field is an interdisciplinary research field that includes several different disciplines. Among them, the field of information and communication technology, health/medicine, and information systems play the most crucial role. It was also found that despite the centrality of information and its importance in the crisis, so far no research has been done on the role of information science and information specialists in informatics. Because information is very critical in all stages of a crisis and, accordingly, crisis informatics, the field of information science can play a crucial role in the best performance of crisis informatics. Validation of information was identified as one of the functions of this field, because the combination of a large volume of official information sources and content produced by citizens adds to the information load in crises. This increases uncertainty and difficulty in deciding who and what sources are trustworthy. Deciding which information providers and sources to trust in a crisis is very essential because acting on reliable information can shape and influence the nature of the crisis. Verification of the accuracy of this information can be done by experts in the field of information science.
Providing the information needs of people involved in the crisis, such as citizens, organizations, non-governmental groups, etc., can also be included in the scope of the duties of specialists in the field of information science. One of the primary needs after a crisis is accurate information, and this is what information specialists and librarians are trained for. This group can provide critical information to support the performance of local authorities, emergency managers, police, fire, and medical personnel. Librarians are trained to provide accurate information in various formats and are fast to solve problems. Most importantly, the general public considers librarians to be closer, more accessible, and more reliable than the employees of government agencies. Also, the organization of information recovery tools can be part of the roles of this field in crisis informatics. Controlling and directing the correct flow of information, and designing and implementing banks and information systems are also included in the activities of specialists in the field of information science. Summarized to the "right" person at the "right" time using a suitable platform for specific needs and groups. With population growth and ecological changes (such as climate changes, nature changes, and the destruction of many non-renewable natural resources), it is necessary to think of measures to prevent abnormal events in emergencies. The emergence of artificial intelligence technology and its use in information systems as well as social networks promises that the use of this technology will be fruitful in investigating the possibility of accidents and it is easy to provide people with the correct information in an intelligent way. Also, the authorities will strengthen their communication with the community through this technology. Promoting smartphones and increasing bandwidth to high-risk areas will also facilitate data recovery in times of crisis and increase self-organization among people affected by accidents.
Methods: The current research was conducted using a library method with an analytical approach and after reviewing previous studies to identify concepts related to the concept of crisis informatics. In this study, researchers first searched for materials related to the purpose of the research using keywords (crisis informatics, disaster informatics, informatics patterns of crisis, information science and crisis, information science and disasters, crisis informatics in disasters and social media) in databases including Google Scholar, Emerald, WebOscience, Scopus, ScienceDirect paid. The researchers examined the recovered. After reviewing the found texts, the researchers selected the related materials based on the purpose of the research and presented them in this article. In this research, by examining the concept, history, and patterns of information flow in crisis informatics and the role of information science specialists, an analytical review has been made on the importance of the role and position of information science specialists as crisis informatics in times of crisis.
Findings: The findings showed that although the importance of social media in a crisis is critical to researchers and many studies have covered it and paid attention to its role in gathering information during a crisis as well as providing aid, so far Informing people when dangerous events occur in social networks has not been given serious attention. Self-coordination through social media among citizens and providing aid to fellow citizens, through the advice of shared posts, helps to improve crisis conditions, and authorities use media for public communication during a crisis. However, obstacles such as the lack of personnel to verify and disseminate information are still challenges to the efficient use of social media by authorities. Also, data mining of citizens' behaviors is one of the issues through which authorities can identify wrong information and deal with it. Officials and crisis managers can identify the fundamental gaps in society and take action to solve them by obtaining public information. In social networks, due to the existence of two types of official and unofficial information, the flow of communication is also two-way. This means that both people and authorities send and receive information. As a result, the main focus of crisis informatics is information. These findings show that providing information during a crisis, especially health information to accident victims, is still a challenge, despite the commonality of crisis informatics and information science, no independent research has yet addressed this issue. At the same time, the common point of information science and informatics is the crisis and the main topic of both information. Information science specialists can play an essential role in crisis informatics due to their capacities to produce reliable information, verify information, manage and set up information systems, create databases, and facilitate and accelerate information recovery.
Conclusion: Crisis informatics is a field of study that has received much attention and is proliferating. And its importance during the last decade has made it a subject area of research activities. This relatively new field has emerged to ensure that the full potential of information and communication technologies is maximized to improve decisions and actions at various stages of crisis management. Examining the definitions shows that crisis informatics is sometimes defined only in interaction with social networks (Palen et al., 2020), and sometimes it is generally understood in interaction with technology (Soden, 2017; Palen et al., 2009). In some cases, it has been proposed as a social system that is created as a result of communication between different groups (Soden, 2017; Palen and Soden, 2018; Palen and Anderson, 2016). But the commonality of all the above definitions can be seen as the existence of the social system and the interaction of humans and information. This field collects data from social reactions to crises and incidents and analyzes the results. Based on this, crisis informatics can be defined as the response of human groups to crises and incidents in the context of information technology. The increasing importance of social media in conflicts and crises has made people use them with more interest. People share feelings, thoughts and images with their friends on these media. During the crisis, this process increases. Most important events are quickly released to the public before they even hit the news. Although information on social networks may contain true and false information, including rumors. But these media are among the most important media for providing information about accidents and the condition of people who have been injured. Research on crisis informatics and social media has also shown that emergency services departments can use social media to obtain valuable information (e. g. eyewitness reports, images, or videos) that help them Inform about disaster situations so that they can send their immediate aid. Of course, due to the emerging nature of crisis informatics, we can expect to see more precise and more developed definitions in the future. Of course, the maturity of the field of crisis informatics requires providing a comprehensive, accurate, and precise definition, which in this study was tried to be formulated based on the theoretical background of the research.
The review of informatics literature also showed that this emerging field is an interdisciplinary research field that includes several different disciplines. Among them, the field of information and communication technology, health/medicine, and information systems play the most crucial role. It was also found that despite the centrality of information and its importance in the crisis, so far no research has been done on the role of information science and information specialists in informatics. Because information is very critical in all stages of a crisis and, accordingly, crisis informatics, the field of information science can play a crucial role in the best performance of crisis informatics. Validation of information was identified as one of the functions of this field, because the combination of a large volume of official information sources and content produced by citizens adds to the information load in crises. This increases uncertainty and difficulty in deciding who and what sources are trustworthy. Deciding which information providers and sources to trust in a crisis is very essential because acting on reliable information can shape and influence the nature of the crisis. Verification of the accuracy of this information can be done by experts in the field of information science.
Providing the information needs of people involved in the crisis, such as citizens, organizations, non-governmental groups, etc., can also be included in the scope of the duties of specialists in the field of information science. One of the primary needs after a crisis is accurate information, and this is what information specialists and librarians are trained for. This group can provide critical information to support the performance of local authorities, emergency managers, police, fire, and medical personnel. Librarians are trained to provide accurate information in various formats and are fast to solve problems. Most importantly, the general public considers librarians to be closer, more accessible, and more reliable than the employees of government agencies. Also, the organization of information recovery tools can be part of the roles of this field in crisis informatics. Controlling and directing the correct flow of information, and designing and implementing banks and information systems are also included in the activities of specialists in the field of information science. Summarized to the "right" person at the "right" time using a suitable platform for specific needs and groups. With population growth and ecological changes (such as climate changes, nature changes, and the destruction of many non-renewable natural resources), it is necessary to think of measures to prevent abnormal events in emergencies. The emergence of artificial intelligence technology and its use in information systems as well as social networks promises that the use of this technology will be fruitful in investigating the possibility of accidents and it is easy to provide people with the correct information in an intelligent way. Also, the authorities will strengthen their communication with the community through this technology. Promoting smartphones and increasing bandwidth to high-risk areas will also facilitate data recovery in times of crisis and increase self-organization among people affected by accidents.
Samaneh Shadmanfar, Fatemeh Fahimnia, Abdolreza Noroozi Chakoli, Javad Taghizadeh Naeeni,
Volume 10, Issue 4 (3-2024)
Volume 10, Issue 4 (3-2024)
Abstract
In today’s hyper-connected world, personal reputation has become an essential currency in digital interactions, particularly within social networks. This research seeks to establish a comprehensive conceptual framework for personal reputation management, spotlighting the crucial need to comprehend how individuals successfully navigate and curate their reputations in an increasingly intricate digital landscape. Social media platforms, transcending their traditional roles as mere communication tools, have transformed into significant arenas for identity construction, negotiation, and maintenance. As individuals engage in these digital platforms, the management of personal reputation emerges as both a strategic endeavor and a reflective practice that mirrors the complexities of real-world interactions. The guiding inquiry of this study delves into the methods by which social network users actively manage their online personal reputations through the strategic use of online information. Furthermore, this research probes the intriguing question of whether social media users exhibit citation behaviors akin to those of academic researchers when engaged in reputation management.
Methods and Materoal
To investigate the dynamics of personal reputation management within digital contexts, a multi-stage qualitative research design was adopted. The research involved primary data collection methods, notably daily journal entries and semi-structured interviews with a diverse group of thirty professionals and managers hailing from various industries. The selection of participants was intentional, focusing on individuals who demonstrated significant engagement with prominent social media platforms such as LinkedIn, Instagram, and Twitter. This approach facilitated an in-depth examination of how distinct digital environments shape the strategies employed in reputation management.
The data collected underwent thematic analysis, which pinpointed six overarching themes along with nineteen sub-themes, categorized under two principal dimensions: “Identity Creation” and “Reputation Management.” This structured analytical framework provided a nuanced comprehension of participants’ perceptions regarding their online identities. It also illuminated the various strategies utilized in sustaining and enhancing their reputations across digital platforms. Through meticulous analysis, the research aimed to understand the interplay between identity formation and reputation management, shedding light on how individuals curate their online presence with intention and awareness.
Resultss and Discussion
The findings from this research unveil compelling insights into how users construct their online identities, revealing a nuanced approach where individuals present differing facets of their authentic selves rather than fabricating entirely new personas. Reported behaviors reflected a deliberate variation in information-sharing strategies across different social media platforms. For instance, LinkedIn emerged as the primary platform for professional interactions, whereas Twitter served as a space for personal discourse. In contrast, Instagram was viewed as a hybrid environment where users skillfully blended personal narratives with professional achievements.
A significant theme that surfaced during the analysis was the importance of communication management and information censorship, pivotal elements for effective reputation protection. Participants actively engaged in what can be termed “border management,” intentionally segregating personal and professional realms to mitigate conflicts and maintain a positive, coherent online image. This strategic separation underscores how perception management is intricately linked to individuals’ overarching reputational goals.
Interestingly, the study highlighted behavioral parallels to academic citation practices. Users bolstered their connections and credibility through various actions such as liking, reposting, and tagging—actions that resonate with how researchers cite academic work to fortify their scholarly networks. A notable observation was the tendency among participants to seek alignment with influential figures, not dissimilar to the methodical referencing found within academic literature. This alignment serves to enhance perceived credibility and fosters a sense of belonging within a broader digital community.
Moreover, users employed various self-promotion strategies by sharing achievements, milestones, and strategically curated content aimed at cultivating an appealing online presence. These practices inadvertently mirrored academic reputational building methods, revealing that individuals often adopt scholarly behaviors in their quest for personal reputation management, albeit subconsciously. Such insights suggest that the line between professional and personal reputation management is increasingly blurred in digital environments.
Conclusion
This research significantly illuminates the intricate relationship between online behavior and personal reputation management. The convergence of information-sharing behaviors with citation-like practices within social networks suggests that users may be more influenced by academic conventions than they consciously recognize. The citation-mimicking actions, though often unintentional, play a crucial role in shaping how credibility and reputation are perceived in digital interactions.
Contributing valuable insights into the interplay between online information and reputation management, this study offers a robust framework for future research in both information science and behavioral studies. The findings underscore the necessity for a nuanced understanding of digital reputation strategies and provide essential guidance for individuals and organizations seeking to enhance their online presence. Future research endeavors can delve deeper into demographic-specific approaches to reputation management, allowing for the development of tailored strategies that cater to diverse audiences. As social media continues to evolve, understanding the dynamics of personal reputation management will remain pivotal in navigating the complexities of digital identities.
Methods and Materoal
To investigate the dynamics of personal reputation management within digital contexts, a multi-stage qualitative research design was adopted. The research involved primary data collection methods, notably daily journal entries and semi-structured interviews with a diverse group of thirty professionals and managers hailing from various industries. The selection of participants was intentional, focusing on individuals who demonstrated significant engagement with prominent social media platforms such as LinkedIn, Instagram, and Twitter. This approach facilitated an in-depth examination of how distinct digital environments shape the strategies employed in reputation management.
The data collected underwent thematic analysis, which pinpointed six overarching themes along with nineteen sub-themes, categorized under two principal dimensions: “Identity Creation” and “Reputation Management.” This structured analytical framework provided a nuanced comprehension of participants’ perceptions regarding their online identities. It also illuminated the various strategies utilized in sustaining and enhancing their reputations across digital platforms. Through meticulous analysis, the research aimed to understand the interplay between identity formation and reputation management, shedding light on how individuals curate their online presence with intention and awareness.
Resultss and Discussion
The findings from this research unveil compelling insights into how users construct their online identities, revealing a nuanced approach where individuals present differing facets of their authentic selves rather than fabricating entirely new personas. Reported behaviors reflected a deliberate variation in information-sharing strategies across different social media platforms. For instance, LinkedIn emerged as the primary platform for professional interactions, whereas Twitter served as a space for personal discourse. In contrast, Instagram was viewed as a hybrid environment where users skillfully blended personal narratives with professional achievements.
A significant theme that surfaced during the analysis was the importance of communication management and information censorship, pivotal elements for effective reputation protection. Participants actively engaged in what can be termed “border management,” intentionally segregating personal and professional realms to mitigate conflicts and maintain a positive, coherent online image. This strategic separation underscores how perception management is intricately linked to individuals’ overarching reputational goals.
Interestingly, the study highlighted behavioral parallels to academic citation practices. Users bolstered their connections and credibility through various actions such as liking, reposting, and tagging—actions that resonate with how researchers cite academic work to fortify their scholarly networks. A notable observation was the tendency among participants to seek alignment with influential figures, not dissimilar to the methodical referencing found within academic literature. This alignment serves to enhance perceived credibility and fosters a sense of belonging within a broader digital community.
Moreover, users employed various self-promotion strategies by sharing achievements, milestones, and strategically curated content aimed at cultivating an appealing online presence. These practices inadvertently mirrored academic reputational building methods, revealing that individuals often adopt scholarly behaviors in their quest for personal reputation management, albeit subconsciously. Such insights suggest that the line between professional and personal reputation management is increasingly blurred in digital environments.
Conclusion
This research significantly illuminates the intricate relationship between online behavior and personal reputation management. The convergence of information-sharing behaviors with citation-like practices within social networks suggests that users may be more influenced by academic conventions than they consciously recognize. The citation-mimicking actions, though often unintentional, play a crucial role in shaping how credibility and reputation are perceived in digital interactions.
Contributing valuable insights into the interplay between online information and reputation management, this study offers a robust framework for future research in both information science and behavioral studies. The findings underscore the necessity for a nuanced understanding of digital reputation strategies and provide essential guidance for individuals and organizations seeking to enhance their online presence. Future research endeavors can delve deeper into demographic-specific approaches to reputation management, allowing for the development of tailored strategies that cater to diverse audiences. As social media continues to evolve, understanding the dynamics of personal reputation management will remain pivotal in navigating the complexities of digital identities.
Abolghasem Karimi, Alireza Rousta, Majid Ahmadi, Saeid Daniali,
Volume 11, Issue 1 (6-2024)
Volume 11, Issue 1 (6-2024)
Abstract
Information search strategies change rapidly in continuous mode, and successive searches gradually teach the user what can be retrieved inside the system. Users must be able to interact with the system appropriately to achieve their information needs. The information revolution is not a new issue, but understanding information seeking behavior is important and vital in this era. In future projects, extraordinary efforts should be made to create intelligent systems. Therefore, success or failure in this matter is not the responsibility of the new information technology, but it requires awareness of human needs and his behavior to obtain information. Therefore, in the companies based in Pardis Technology Park, according to the technology-oriented approach and innovation, it is necessary to pay attention to the issue of market information learning and joint innovative capacities to improve the organization's performance. Generally, because the environment and technology are constantly and rapidly changing, and specifically, the demographic characteristics of customers and their expectations undergo changes and transformations, Certainly, in order to have a successful presence in the national and international arena and their dynamism, as well as greater adaptation to environmental changes, these companies should aim to activate their potentials through improving the performance of the organization. In fact, this research seeks to answer the question of what is the role of explaining the effect of market information learning ability and joint innovative capacities on the organization's performance with an information approach?
Methods and Materoal
This research is based on the applied purpose and according to the descriptive type of correlation, according to the model, we should use the structural equation modeling method. The statistical community of the research is top and middle managers of companies that are members of Pardis Technology Park in Tehran. Using Cochran's formula, 384 people were selected as a sample and 400 questionnaires were distributed by available sampling method and 387 questionnaires were collected in 50 companies. The data collection method of this research was done by library method and using books and articles, and questionnaire was used in the field method. To measure the variable of market information learning ability with 7 items, internal learning ability with 10 items, relational learning ability with 7 items and administrative innovation with 6 items from Teece et al., 1997; Weerawardena et al., 2015; and to measure the variable of service innovation with 4 items and organization performance with 5 items from Thakur & Hale, 2013 questionnaire; and to measure the variable of shared innovative capacities with 3 items, Oly Ndubisi et al., 2019 questionnaire was used.
Resultss and Discussion
Demographic characteristics of the sample include gender, age and education. In the method of structural equation modeling, the fit of the model is checked to ensure the accuracy and correctness of the findings before implementing the model to test the hypotheses. Also, Cronbach's alpha indices of combined reliability of average variance were extracted and the coefficient of determination was used to measure the model. The average values of the extracted variance of all 7 model structures are at the optimal level. The amount of Cronbach's alpha and composite reliability is for all model constructs, so the questionnaire has good and acceptable reliability. The amount of Cronbach's alpha and combined reliability for all model constructs is more than 0/7, so the questionnaire has acceptable and acceptable reliability. The value of R2 for the endogenous constructs of the research confirms the appropriateness of the fit of the structural model. The results of the Q2 criterion for the endogenous structure indicate the appropriate predictive power of the model regarding the endogenous constructs of the research and indicate that the fitting model has appropriate and favorable predictive power. Confirmatory factor analysis is used to measure the reliability and validity of the measurement scale. The final results of the confirmatory factor analysis are reported in Table No. 4. Factor loadings greater than 5% have good validity. Figure 1, shows the confirmatory factor analysis for the whole model. Figure 2, shows the analysis of significant coefficients for the whole model. Since all the numbers on the paths are above 1/96%, it indicates the significance of the paths, the appropriateness of the structural model and the confirmation of all research hypotheses. The GOF criterion was used for the overall fit of the model, Since three values of 0/01, 0/25 and 0/36 are determined as weak, medium and strong values for GOF and on the other hand, the coefficient is in a good condition (0/598), Therefore, the results show that the fit of the model in the statistical population of the research is appropriate. Also, the t-test for all hypotheses is greater than 1/96. Therefore, with 95% confidence, the relationship between the variables is significant.
Conclusion
The present research was done by explaining the effect of market information learning ability and joint innovative capacities on the performance of the organization with an information approach. Organizational performance is a valuable activity at the community level. It also has a fundamental role in the economy and is considered as a useful tool to achieve economic growth and benefits of the organization. In fact, it is like an umbrella that includes all concepts related to the success and activities of the entire organization. In this research, 7 hypotheses were tested and the results of the hypothesis analysis indicate that the ability to learn market information plays a role in the internal learning ability (0/945) and the ability to learn interfaces (0/785) and internal learning ability (0/220) and interface learning ability (0/662) have been effective on administrative innovation. Also, administrative innovation has had an effect on the organization's performance (0/488), and shared innovative capacities have a significant effect on service innovation (0/904). Finally, service innovation has played a role in the organization's performance (0/590).
Methods and Materoal
This research is based on the applied purpose and according to the descriptive type of correlation, according to the model, we should use the structural equation modeling method. The statistical community of the research is top and middle managers of companies that are members of Pardis Technology Park in Tehran. Using Cochran's formula, 384 people were selected as a sample and 400 questionnaires were distributed by available sampling method and 387 questionnaires were collected in 50 companies. The data collection method of this research was done by library method and using books and articles, and questionnaire was used in the field method. To measure the variable of market information learning ability with 7 items, internal learning ability with 10 items, relational learning ability with 7 items and administrative innovation with 6 items from Teece et al., 1997; Weerawardena et al., 2015; and to measure the variable of service innovation with 4 items and organization performance with 5 items from Thakur & Hale, 2013 questionnaire; and to measure the variable of shared innovative capacities with 3 items, Oly Ndubisi et al., 2019 questionnaire was used.
Resultss and Discussion
Demographic characteristics of the sample include gender, age and education. In the method of structural equation modeling, the fit of the model is checked to ensure the accuracy and correctness of the findings before implementing the model to test the hypotheses. Also, Cronbach's alpha indices of combined reliability of average variance were extracted and the coefficient of determination was used to measure the model. The average values of the extracted variance of all 7 model structures are at the optimal level. The amount of Cronbach's alpha and composite reliability is for all model constructs, so the questionnaire has good and acceptable reliability. The amount of Cronbach's alpha and combined reliability for all model constructs is more than 0/7, so the questionnaire has acceptable and acceptable reliability. The value of R2 for the endogenous constructs of the research confirms the appropriateness of the fit of the structural model. The results of the Q2 criterion for the endogenous structure indicate the appropriate predictive power of the model regarding the endogenous constructs of the research and indicate that the fitting model has appropriate and favorable predictive power. Confirmatory factor analysis is used to measure the reliability and validity of the measurement scale. The final results of the confirmatory factor analysis are reported in Table No. 4. Factor loadings greater than 5% have good validity. Figure 1, shows the confirmatory factor analysis for the whole model. Figure 2, shows the analysis of significant coefficients for the whole model. Since all the numbers on the paths are above 1/96%, it indicates the significance of the paths, the appropriateness of the structural model and the confirmation of all research hypotheses. The GOF criterion was used for the overall fit of the model, Since three values of 0/01, 0/25 and 0/36 are determined as weak, medium and strong values for GOF and on the other hand, the coefficient is in a good condition (0/598), Therefore, the results show that the fit of the model in the statistical population of the research is appropriate. Also, the t-test for all hypotheses is greater than 1/96. Therefore, with 95% confidence, the relationship between the variables is significant.
Conclusion
The present research was done by explaining the effect of market information learning ability and joint innovative capacities on the performance of the organization with an information approach. Organizational performance is a valuable activity at the community level. It also has a fundamental role in the economy and is considered as a useful tool to achieve economic growth and benefits of the organization. In fact, it is like an umbrella that includes all concepts related to the success and activities of the entire organization. In this research, 7 hypotheses were tested and the results of the hypothesis analysis indicate that the ability to learn market information plays a role in the internal learning ability (0/945) and the ability to learn interfaces (0/785) and internal learning ability (0/220) and interface learning ability (0/662) have been effective on administrative innovation. Also, administrative innovation has had an effect on the organization's performance (0/488), and shared innovative capacities have a significant effect on service innovation (0/904). Finally, service innovation has played a role in the organization's performance (0/590).
Abdulamir Mabhoot, Mohammad Reza Farhadpoor, Ebrahim Hoseini,
Volume 11, Issue 1 (6-2024)
Volume 11, Issue 1 (6-2024)
Abstract
One of the most important current debates in organizational information security is information leakage. Information leakage, which refers to the unauthorized sharing of information by one organization with another, is one of the serious problems faced by organizations. Information leakage can cause losses to the company and affect its ability to gain a competitive advantage. Information leakage includes two types of leakage or intentional or unintentional disclosure of data or exclusive content to unauthorized persons. Intentional information leakage includes the intentional disclosure of information by employees to unauthorized persons. Deliberate information leakage is often caused by employee dissatisfaction with the company or a motive for personal gain. The main cause of intentional information leakage is revenge or unethical behavior of employees who are willing to betray their company or disclose sensitive information to competitors. In other words, if employees are not aware of how much information to disclose to outsiders, then unwanted/inadvertent information leakage may occur. These cases damage the reputation of the organization, its income and business. As a result, the pervasiveness of this uncertainty about information security in the work environment puts the organization's information assets at risk. In order to minimize or prevent information leakage, it is important to investigate and identify the factors that lead to this happening.
Regardless of the type of information leakage and the related motives, the impact of these actions in itself can lead to financial losses, disruption of the organization, loss of reputation and long-term impact on the organizational culture. Although the phenomenon of information leakage may happen in any organization; But considering the opportunities and values that every organization loses as a result, its importance can be understood. For this reason, the consequences of information leakage will be different from one organization to another, and accordingly, its degree of importance will also be different. The study and identification of factors affecting the phenomenon of information leakage is interesting from several aspects. First, the airport environment with the presence of various airlines is an example of a highly competitive market where the actions and operations of the airport are exposed to the customers. The second point is that the customers of the airport system are heterogeneous and may be people of different nationalities. Third point, the issue of security in airport systems is a complex and interesting phenomenon that is provided by the participation of different organizations. The fourth point is that the flow of information in the airport system is intense, intra-organizational and trans-organizational/cross-border. The fifth point is that the occurrence of an error in the flow of information in airport systems can have unfortunate human, financial, and other consequences. Considering these points, the present study was conducted at Ahvaz International Airport. Preventing information leakage is one of the most important security issues at Ahvaz International Airport. Because with the loss of data, the reputation of the airport is damaged and it loses its customers, it has to pay a high cost to fix the damages, and this will sometimes lead to the destruction of the organization. According to the mentioned contents, this research seeks to answer the question, what are the factors affecting organizational information leakage in Ahvaz International Airport? How are they ranked? Hence, the purpose of this study was to identify and rank the factors affecting organizational information leakage in Ahvaz International Airport using the Hierarchical Analysis Process.
Methods
Since the ultimate goal of the current research was to improve the understanding of the problem of information leakage as an important concern for the organization and to find a practical solution to reduce it, it is practical research in terms of the goal. Also, from the point of view of nature, the current research is descriptive-exploratory; Because what follows the data follower approach to "describe" and "interpret" the factors affecting organizational information leakage as it is. The research community was all information security experts in different parts of Ahvaz Airport; that by the snowball method (because it was difficult to identify the experts and the possibility of contacting and accessing them) 15 experts in the information security field of Ahvaz Airport (having relevant work experience of more than 15 years, a master's degree or higher and familiar with security issue and information leakage). In this study, the library method was used to compile the theoretical foundations of the research, the background of the research and the design of the decision tree. Then, the field method was used to distribute the five-point paired comparison questionnaire to collect data. The first questionnaire was taken from the research literature and was distributed among 15 experts using the Delphi technique. Opinions were sought from the expert group of the Delphi study, in the form of sending a structured questionnaire with a 5-point Likert scale, consisting of 22 questions, in two rounds with the participation of 15 people, in such a way that first, the first questionnaire consisting of 22 questions was sent to the members of the Delphi group. After distributing and collecting completed questionnaires and evaluating the results of this Delphi round, 5 main factors and 21 important sub-factors were identified (laws and regulations sub-factor with an average of 2.87±83 and a t value of 0.61 was not recognized as significant and was excluded from the questionnaire for the second round) and after twenty days, from the initial opinion poll, the important factors were re-evaluated in order to conduct the next round of Delphi in the form of a questionnaire with 21 questions related to the important sub-factors, the collected data It showed the confirmation of all subfactors. Finally, the data was analyzed using the hierarchical analysis method and using Expert Choice software.
Resultss and Discussion
Based on the results, 5 main factors and 21 sub-factors affecting organizational information leakage were identified. The weighting and prioritization of indicators showed that intentional individual factors (0.277) ranked first, unintentional individual factors (0.235) ranked second, organizational factors (0.188) ranked third, infrastructural factors (0.167) ranked fourth and environmental factors (0.133) ranked fifth.
Conclusion
The results showed that information leakage is a complex phenomenon that various individual, organizational, infrastructural and environmental factors are involved in its occurrence. However, the first and second rank of the intentional and unintentional dimensions of information leakage by individuals, on the one hand, indicate the complexity of the information leakage phenomenon, and on the other hand, require a review in the strategies related to human resources management in Ahvaz International Airport.
Based on the results, intentional individual factors with a weight of 0.277 were the first effective factors on information leakage in Ahvaz International Airport. Also, among intentional individual sub-factors, personal greed with a weight of 0.232 was the most important sub-factor and the experience of invasion of privacy with a weight of 0.078 was the least important sub-factor. The findings confirmed that intentional information leakage due to human factors should still be of concern to managers. Since it is not possible to abandon human factors in the organizational life cycle of information, managers should accept this challenge and look for appropriate mechanisms. In other words, despite human factors, organizations face the challenge of intentional or unintentional information leakage. Intentional leakage of information in the organization may have happened due to personal greed against organizational interests, where employees are willing to sell the organization's information to competitors for material reasons and prefer their interests over the interests of the organization. Jealousy of a company employee to colleagues or employees of competing companies, being dissatisfied with the company or feeling a grudge for any reason also causes the intentional leakage of information. Disgruntled employees may also intentionally disclose important information to unauthorized parties. Unintentional individual factors with a weight of 0.235 were the second most effective factors on information leakage in Ahvaz International Airport. Also, among unintentional individual sub-factors, negligence with a weight of 0.283 was the most important sub-factor and the use of contract and temporary employees with a weight of 0.133 was the least important sub-factor. An inadvertent leak occurs when an insider inadvertently discloses business-critical information that is not intended to be shared with third parties. Unintentional individual threat is the potential behavior of an individual who has access to the network, system or data of an organization through an accidental act or action, without malicious intent, and causes damage or significantly increases the likelihood of serious damage in the future to confidentiality, integrity Or the value of the organization's information.
Organizational factors with a weight of 0.188 were the third most effective factors on information leakage in Ahvaz International Airport. Also, among the organizational sub-factors, lack of understanding the value of information with a weight of 0.392 was the most important sub-factor and lack of proper intra-organizational communication with a weight of 0.262 was the least important sub-factor. The first is a lack of understanding of the value of information. Employees evaluate information differently depending on the hierarchical level, the type of information and the type of organizational structure. Employees' perception of the value of information is described by various researchers as an important aspect. This lack of awareness leads to the fact that the value of information is not clear, so the negative consequences of information leakage are not taken seriously by them. The second case is inappropriate organizational structure. Large companies are sensitive to data protection in the long term. Smaller companies do not have such extensive awareness. In general, organizational structure in terms of formality and existing control mechanisms may affect information leakage. The third case is the lack of proper communication within the organization. To achieve shared understanding, communication is required to convey a set of necessary values and norms that define the rules or context of interaction. Infrastructural factors with a weight of 0.167 were the fourth most effective factor on information leakage in Ahvaz International Airport. Similarly, among the infrastructure sub-factors, the weakness of information systems with a weight of 0.418 was the most important sub-factor and the presence of security holes in the network infrastructure with a weight of 0.258 was the least important sub-factor. The first is the weakness of information systems. Buying an incomplete information system and weak design of information systems may cause serious problems for organizations. Mechanisms that insiders use to perform business tasks based on their usual information systems can also be used to steal information assets. To prevent leakage and theft of information, mechanisms and protective measures against these methods should be used. The second case is improper use of physical means of data storage (hard drives, USB, CD, etc.). These days, most of the information inside the organization is stored electronically, the media of this information are hard drives, C drives. D. and U. S. etc.) are physical tools that are likely to be physically stolen. Preventing leakage with these devices requires implementing physical security measures. The third thing is the presence of security holes in the network infrastructure. The organization's networks are one of the essential parts of the organization's information technology infrastructure. There are several types of communication in the network. Internal-to-external communication includes any communication that is initiated within the boundaries of the organization and whose destination is outside the organization.
Finally, environmental factors with a weight of 0.133 were the fifth most effective factors on information leakage in Ahvaz International Airport. Also, among the environmental sub-factors, the stakeholders' request for information about security incidents with a weight of 0.416 was the most important sub-factor and the requirements of business partners with a weight of 0.259 was the least important sub-factor. One of the input sources that shape the behavior of people in an organization is the organizational environment. Employee decisions are influenced by environmental structure, the availability of environmental information, and the relevant meaning that employees assign to environmental information. The first case is the request of stakeholders to inform about security incidents. In the recent era, the demand for the type of information leakage events for companies is more intense, external and internal stakeholders are constantly concerned about maintaining a good public image of the organization. Overall, public interest in data breach incidents appears to exert pressure on organizations, while organizational responses are dynamic and appear to change over time. If stakeholder expectations are ignored and social influence is allowed to run its course, political and legal pressure will build, often leading to negative corporate outcomes. Stakeholder dissatisfaction arises when corporate actions do not meet societal expectations, and the gap between corporate actions and stakeholder expectations widens as public trust declines. Therefore, the greater the employees' understanding of information protection as a social expectation, the greater the perception of public leakage events as a threat to the company's image.
In general, the results show that information leakage is a major concern for organizations. In this context, the more the organization depends on information assets, the more relevant the concern of information leakage becomes. In such a situation, the taste of the competitors is stimulated more and more to think of the necessary mechanism to deal with it by getting the information of the organization, while being aware of the related organization's plans. Therefore, the identification of factors affecting information leakage in the form of 21 sub-factors in 5 groups provided the necessary insight to the managers of Ahvaz airport to strengthen the vulnerable points by adopting the necessary measures such as building trust, strengthening the sense of cooperation, observing professional ethics. , using motivational measures, raising awareness of the value of information, proper training of employees regarding information security, redesigning information systems, and designing targeted programs regarding information storage, sharing, and transfer.
Regardless of the type of information leakage and the related motives, the impact of these actions in itself can lead to financial losses, disruption of the organization, loss of reputation and long-term impact on the organizational culture. Although the phenomenon of information leakage may happen in any organization; But considering the opportunities and values that every organization loses as a result, its importance can be understood. For this reason, the consequences of information leakage will be different from one organization to another, and accordingly, its degree of importance will also be different. The study and identification of factors affecting the phenomenon of information leakage is interesting from several aspects. First, the airport environment with the presence of various airlines is an example of a highly competitive market where the actions and operations of the airport are exposed to the customers. The second point is that the customers of the airport system are heterogeneous and may be people of different nationalities. Third point, the issue of security in airport systems is a complex and interesting phenomenon that is provided by the participation of different organizations. The fourth point is that the flow of information in the airport system is intense, intra-organizational and trans-organizational/cross-border. The fifth point is that the occurrence of an error in the flow of information in airport systems can have unfortunate human, financial, and other consequences. Considering these points, the present study was conducted at Ahvaz International Airport. Preventing information leakage is one of the most important security issues at Ahvaz International Airport. Because with the loss of data, the reputation of the airport is damaged and it loses its customers, it has to pay a high cost to fix the damages, and this will sometimes lead to the destruction of the organization. According to the mentioned contents, this research seeks to answer the question, what are the factors affecting organizational information leakage in Ahvaz International Airport? How are they ranked? Hence, the purpose of this study was to identify and rank the factors affecting organizational information leakage in Ahvaz International Airport using the Hierarchical Analysis Process.
Methods
Since the ultimate goal of the current research was to improve the understanding of the problem of information leakage as an important concern for the organization and to find a practical solution to reduce it, it is practical research in terms of the goal. Also, from the point of view of nature, the current research is descriptive-exploratory; Because what follows the data follower approach to "describe" and "interpret" the factors affecting organizational information leakage as it is. The research community was all information security experts in different parts of Ahvaz Airport; that by the snowball method (because it was difficult to identify the experts and the possibility of contacting and accessing them) 15 experts in the information security field of Ahvaz Airport (having relevant work experience of more than 15 years, a master's degree or higher and familiar with security issue and information leakage). In this study, the library method was used to compile the theoretical foundations of the research, the background of the research and the design of the decision tree. Then, the field method was used to distribute the five-point paired comparison questionnaire to collect data. The first questionnaire was taken from the research literature and was distributed among 15 experts using the Delphi technique. Opinions were sought from the expert group of the Delphi study, in the form of sending a structured questionnaire with a 5-point Likert scale, consisting of 22 questions, in two rounds with the participation of 15 people, in such a way that first, the first questionnaire consisting of 22 questions was sent to the members of the Delphi group. After distributing and collecting completed questionnaires and evaluating the results of this Delphi round, 5 main factors and 21 important sub-factors were identified (laws and regulations sub-factor with an average of 2.87±83 and a t value of 0.61 was not recognized as significant and was excluded from the questionnaire for the second round) and after twenty days, from the initial opinion poll, the important factors were re-evaluated in order to conduct the next round of Delphi in the form of a questionnaire with 21 questions related to the important sub-factors, the collected data It showed the confirmation of all subfactors. Finally, the data was analyzed using the hierarchical analysis method and using Expert Choice software.
Resultss and Discussion
Based on the results, 5 main factors and 21 sub-factors affecting organizational information leakage were identified. The weighting and prioritization of indicators showed that intentional individual factors (0.277) ranked first, unintentional individual factors (0.235) ranked second, organizational factors (0.188) ranked third, infrastructural factors (0.167) ranked fourth and environmental factors (0.133) ranked fifth.
Conclusion
The results showed that information leakage is a complex phenomenon that various individual, organizational, infrastructural and environmental factors are involved in its occurrence. However, the first and second rank of the intentional and unintentional dimensions of information leakage by individuals, on the one hand, indicate the complexity of the information leakage phenomenon, and on the other hand, require a review in the strategies related to human resources management in Ahvaz International Airport.
Based on the results, intentional individual factors with a weight of 0.277 were the first effective factors on information leakage in Ahvaz International Airport. Also, among intentional individual sub-factors, personal greed with a weight of 0.232 was the most important sub-factor and the experience of invasion of privacy with a weight of 0.078 was the least important sub-factor. The findings confirmed that intentional information leakage due to human factors should still be of concern to managers. Since it is not possible to abandon human factors in the organizational life cycle of information, managers should accept this challenge and look for appropriate mechanisms. In other words, despite human factors, organizations face the challenge of intentional or unintentional information leakage. Intentional leakage of information in the organization may have happened due to personal greed against organizational interests, where employees are willing to sell the organization's information to competitors for material reasons and prefer their interests over the interests of the organization. Jealousy of a company employee to colleagues or employees of competing companies, being dissatisfied with the company or feeling a grudge for any reason also causes the intentional leakage of information. Disgruntled employees may also intentionally disclose important information to unauthorized parties. Unintentional individual factors with a weight of 0.235 were the second most effective factors on information leakage in Ahvaz International Airport. Also, among unintentional individual sub-factors, negligence with a weight of 0.283 was the most important sub-factor and the use of contract and temporary employees with a weight of 0.133 was the least important sub-factor. An inadvertent leak occurs when an insider inadvertently discloses business-critical information that is not intended to be shared with third parties. Unintentional individual threat is the potential behavior of an individual who has access to the network, system or data of an organization through an accidental act or action, without malicious intent, and causes damage or significantly increases the likelihood of serious damage in the future to confidentiality, integrity Or the value of the organization's information.
Organizational factors with a weight of 0.188 were the third most effective factors on information leakage in Ahvaz International Airport. Also, among the organizational sub-factors, lack of understanding the value of information with a weight of 0.392 was the most important sub-factor and lack of proper intra-organizational communication with a weight of 0.262 was the least important sub-factor. The first is a lack of understanding of the value of information. Employees evaluate information differently depending on the hierarchical level, the type of information and the type of organizational structure. Employees' perception of the value of information is described by various researchers as an important aspect. This lack of awareness leads to the fact that the value of information is not clear, so the negative consequences of information leakage are not taken seriously by them. The second case is inappropriate organizational structure. Large companies are sensitive to data protection in the long term. Smaller companies do not have such extensive awareness. In general, organizational structure in terms of formality and existing control mechanisms may affect information leakage. The third case is the lack of proper communication within the organization. To achieve shared understanding, communication is required to convey a set of necessary values and norms that define the rules or context of interaction. Infrastructural factors with a weight of 0.167 were the fourth most effective factor on information leakage in Ahvaz International Airport. Similarly, among the infrastructure sub-factors, the weakness of information systems with a weight of 0.418 was the most important sub-factor and the presence of security holes in the network infrastructure with a weight of 0.258 was the least important sub-factor. The first is the weakness of information systems. Buying an incomplete information system and weak design of information systems may cause serious problems for organizations. Mechanisms that insiders use to perform business tasks based on their usual information systems can also be used to steal information assets. To prevent leakage and theft of information, mechanisms and protective measures against these methods should be used. The second case is improper use of physical means of data storage (hard drives, USB, CD, etc.). These days, most of the information inside the organization is stored electronically, the media of this information are hard drives, C drives. D. and U. S. etc.) are physical tools that are likely to be physically stolen. Preventing leakage with these devices requires implementing physical security measures. The third thing is the presence of security holes in the network infrastructure. The organization's networks are one of the essential parts of the organization's information technology infrastructure. There are several types of communication in the network. Internal-to-external communication includes any communication that is initiated within the boundaries of the organization and whose destination is outside the organization.
Finally, environmental factors with a weight of 0.133 were the fifth most effective factors on information leakage in Ahvaz International Airport. Also, among the environmental sub-factors, the stakeholders' request for information about security incidents with a weight of 0.416 was the most important sub-factor and the requirements of business partners with a weight of 0.259 was the least important sub-factor. One of the input sources that shape the behavior of people in an organization is the organizational environment. Employee decisions are influenced by environmental structure, the availability of environmental information, and the relevant meaning that employees assign to environmental information. The first case is the request of stakeholders to inform about security incidents. In the recent era, the demand for the type of information leakage events for companies is more intense, external and internal stakeholders are constantly concerned about maintaining a good public image of the organization. Overall, public interest in data breach incidents appears to exert pressure on organizations, while organizational responses are dynamic and appear to change over time. If stakeholder expectations are ignored and social influence is allowed to run its course, political and legal pressure will build, often leading to negative corporate outcomes. Stakeholder dissatisfaction arises when corporate actions do not meet societal expectations, and the gap between corporate actions and stakeholder expectations widens as public trust declines. Therefore, the greater the employees' understanding of information protection as a social expectation, the greater the perception of public leakage events as a threat to the company's image.
In general, the results show that information leakage is a major concern for organizations. In this context, the more the organization depends on information assets, the more relevant the concern of information leakage becomes. In such a situation, the taste of the competitors is stimulated more and more to think of the necessary mechanism to deal with it by getting the information of the organization, while being aware of the related organization's plans. Therefore, the identification of factors affecting information leakage in the form of 21 sub-factors in 5 groups provided the necessary insight to the managers of Ahvaz airport to strengthen the vulnerable points by adopting the necessary measures such as building trust, strengthening the sense of cooperation, observing professional ethics. , using motivational measures, raising awareness of the value of information, proper training of employees regarding information security, redesigning information systems, and designing targeted programs regarding information storage, sharing, and transfer.
ِdr Shahnaz Khademizadeh, Mrs Fatemeh Rafieinasab, Dr Natarajan Radhakrishnan,
Volume 11, Issue 1 (6-2024)
Volume 11, Issue 1 (6-2024)
Abstract
Introduction
With the emergence of the Internet and the expansion of information technologies in the current era, along with the increase in awareness and literacy levels in human societies, there has been a growing interest in accessing information in various fields. One type of information that has always captivated the general public is health-related information, as it directly impacts their quality of life. Health information encompasses a wide range of data that can influence decisions related to individual and social well-being. Electronic health resources play a crucial role in helping individuals manage important health issues, make informed decisions about their health, and communicate with healthcare providers. Studies have shown that internet users not only exhibit better adherence to treatment, reduced anxiety, and a greater sense of security, but also demonstrate improved self-care behaviors compared to those who do not utilize online resources (Riahi, 2017). By seeking health information online, individuals can gain a better understanding of their health status, which in turn can lead to the formation of informed opinions, beliefs, and attitudes towards healthy behaviors, ultimately aiding in making informed decisions regarding healthcare (Ahedzadeh and Sharif, 2017; Brown, Skelly, Chew-Graham, 2020). Therefore, the objective of this study is to explore the health information-seeking behavior of clients within health and treatment networks in Ahvaz city.
Methods and Materoal
The current research is an experimental study conducted using the pre-test and post-test intervention method. The research population consisted of 40 clients from Ahvaz Medical Center, whose average score of health information-seeking behavior was one point below the average. Of these, 20 individuals were randomly assigned to the control group. Additionally, two groups of 20 people each were formed using block randomization: one as the control group and the other as the test group for the intervention. The educational intervention took the form of a 4-hour online training workshop. To assess changes in online health information search behaviors, uncertainty, and cyberchondria in the study group, the Generalized Estimating Equations (GEE) method was utilized. The protocol used for online education on social networks was the SDI protocol (Bhushan 2006, Juyani et al. 2022). A questionnaire served as the data collection tool, completed by the test groups within one month and returned to the researchers. Data collection occurred at baseline (pre-intervention) and at one, two, and three months post-intervention. Baseline scores were used as covariates in the model to adjust for differences between the control and intervention groups. The results of the GEE model reflected changes in the desired factors at the three measurement points post-intervention. Furthermore, Bonferroni's post hoc test was employed to compare the distribution of online health information search scores, uncertainty, and cyberchondria between the two groups at each time point. All analyses were conducted using SPSS software version 26.
Resultss and Discussion
Findings: There was no significant difference in the effect of the educational intervention on changes in the online health information search score (P>0.05). For the control group, the average uncertainty score increased over time. However, there was a significant difference in the effect of the educational intervention on changes in the uncertainty score (P<0.001). Results of the external post-hoc test comparing changes in the uncertainty score between the two intervention groups and the control group showed a significant difference in the distribution of uncertainty scores before the intervention (P>0.046), as well as two and three months after the intervention (P>0.001). Additionally, there was a significant difference in the cyberchondria score before the intervention (P>0.076) and three months after the intervention (P>0.025) in each case.
Conclusion
Health information behavior training is a positive step towards increasing the decision-making self-efficacy of community members and patients. When combined with other efforts to promote health and care, it can lead to improved health outcomes. The effectiveness of educational interventions in different groups depends on the methods, materials, and content used. This study found that a patient educational intervention aimed at teaching information-seeking behavior skills to health center visitors had a positive impact on reducing cyberchondria and increasing certainty. The availability of information search platforms, the type of sources used, and the ability to utilize them based on age requirements are important factors in information seeking (Bahadir and Dundar, 2022). Uncertainty and doubt can drive individuals to seek health information online (Khademizadeh, Rafieinasab and Radhakrishnan, 2024), making educational interventions focused on empowerment dimensions beneficial in improving clinical and psychological outcomes. These interventions can enhance quality of life for both society and patients, taking into account factors such as age, education, occupation, and income status. This research presents a new approach to educational interventions that are cost-effective, accessible, and complication-free for health management and promotion in society.
With the emergence of the Internet and the expansion of information technologies in the current era, along with the increase in awareness and literacy levels in human societies, there has been a growing interest in accessing information in various fields. One type of information that has always captivated the general public is health-related information, as it directly impacts their quality of life. Health information encompasses a wide range of data that can influence decisions related to individual and social well-being. Electronic health resources play a crucial role in helping individuals manage important health issues, make informed decisions about their health, and communicate with healthcare providers. Studies have shown that internet users not only exhibit better adherence to treatment, reduced anxiety, and a greater sense of security, but also demonstrate improved self-care behaviors compared to those who do not utilize online resources (Riahi, 2017). By seeking health information online, individuals can gain a better understanding of their health status, which in turn can lead to the formation of informed opinions, beliefs, and attitudes towards healthy behaviors, ultimately aiding in making informed decisions regarding healthcare (Ahedzadeh and Sharif, 2017; Brown, Skelly, Chew-Graham, 2020). Therefore, the objective of this study is to explore the health information-seeking behavior of clients within health and treatment networks in Ahvaz city.
Methods and Materoal
The current research is an experimental study conducted using the pre-test and post-test intervention method. The research population consisted of 40 clients from Ahvaz Medical Center, whose average score of health information-seeking behavior was one point below the average. Of these, 20 individuals were randomly assigned to the control group. Additionally, two groups of 20 people each were formed using block randomization: one as the control group and the other as the test group for the intervention. The educational intervention took the form of a 4-hour online training workshop. To assess changes in online health information search behaviors, uncertainty, and cyberchondria in the study group, the Generalized Estimating Equations (GEE) method was utilized. The protocol used for online education on social networks was the SDI protocol (Bhushan 2006, Juyani et al. 2022). A questionnaire served as the data collection tool, completed by the test groups within one month and returned to the researchers. Data collection occurred at baseline (pre-intervention) and at one, two, and three months post-intervention. Baseline scores were used as covariates in the model to adjust for differences between the control and intervention groups. The results of the GEE model reflected changes in the desired factors at the three measurement points post-intervention. Furthermore, Bonferroni's post hoc test was employed to compare the distribution of online health information search scores, uncertainty, and cyberchondria between the two groups at each time point. All analyses were conducted using SPSS software version 26.
Resultss and Discussion
Findings: There was no significant difference in the effect of the educational intervention on changes in the online health information search score (P>0.05). For the control group, the average uncertainty score increased over time. However, there was a significant difference in the effect of the educational intervention on changes in the uncertainty score (P<0.001). Results of the external post-hoc test comparing changes in the uncertainty score between the two intervention groups and the control group showed a significant difference in the distribution of uncertainty scores before the intervention (P>0.046), as well as two and three months after the intervention (P>0.001). Additionally, there was a significant difference in the cyberchondria score before the intervention (P>0.076) and three months after the intervention (P>0.025) in each case.
Conclusion
Health information behavior training is a positive step towards increasing the decision-making self-efficacy of community members and patients. When combined with other efforts to promote health and care, it can lead to improved health outcomes. The effectiveness of educational interventions in different groups depends on the methods, materials, and content used. This study found that a patient educational intervention aimed at teaching information-seeking behavior skills to health center visitors had a positive impact on reducing cyberchondria and increasing certainty. The availability of information search platforms, the type of sources used, and the ability to utilize them based on age requirements are important factors in information seeking (Bahadir and Dundar, 2022). Uncertainty and doubt can drive individuals to seek health information online (Khademizadeh, Rafieinasab and Radhakrishnan, 2024), making educational interventions focused on empowerment dimensions beneficial in improving clinical and psychological outcomes. These interventions can enhance quality of life for both society and patients, taking into account factors such as age, education, occupation, and income status. This research presents a new approach to educational interventions that are cost-effective, accessible, and complication-free for health management and promotion in society.
Dr. Afshin Hamdipour, Dr. Hashem Atapour, Negin Kajaiee,
Volume 11, Issue 3 (12-2024)
Volume 11, Issue 3 (12-2024)
Abstract
Information Seeking Behavior is a broad term encompassing a series of actions undertaken to articulate individuals’ information needs, search for information, evaluate it and select relevant data, ultimately leading to its use (Ozowa and Aba, 2017). According to Case and Given (2016), information-seeking is an integral part of human life. They note that humans frequently feel the need for information and actively seek it throughout their daily lives. In their research, which examined the information-seeking behaviors of professionals from various fields, including physicians, nurses, managers, engineers, journalists, customers, and other groups, the authors found significant differences in the information-seeking behaviors of various professions. These differences can be attributed to professional roles, work environments, and specific information needs. As a dimension of human behavior, information-seeking is influenced by numerous factors. Given the critical role of psychological aspects in shaping human information-seeking behavior and their impact on the interaction between humans and information, addressing these factors is vital. The increasing focus on user-centered (human-centered) studies in recent decades highlights the importance of such studies. This research explores personality traits that influence the information-seeking behavior of graduate students at the University of Tabriz.
Methods and Materials
This study used a descriptive-survey method. The statistical population comprised 2,826 graduate students (2,258 master’s and 568 doctoral students from 17 faculties at the University of Tabriz, excluding dependent units and the international campus, during the first semester of the 2022-2023 academic year. The students were enrolled in four fields: humanities, basic sciences, engineering, and agriculture. Using Cochran’s formula, the sample size was calculated to be 338 students selected through stratified random sampling. The study employed a localized version of John and Srivastava’s (1999) questionnaire for data collection. The questionnaire included two sections: six demographic items and 42 items rated on a five-point Likert scale to assess information-seeking behavior and five personality traits (Extraversion, Conscientiousness, Agreeableness, Openness to Experience, Neuroticism). Validity was ensured through expert review by five faculty members, and reliability was confirmed using Cronbach’s alpha, with coefficients ranging from 0.588 to 0.903. Data were analyzed using descriptive statistics (frequency, mean, standard deviation) and inferential statistics (multiple linear regression). Skewness and kurtosis coefficients that fell within ±2 confirmed the normal distribution of the data.
Results and Discussion
The findings of the present study showed that all five dimensions of personality traits (extroversion, conscientiousness, adaptability, acceptance of experience, and neuroticism with averages of 4.13, 3.94, 3.99, 4.11, and 2.69 respectively) have a significant effect on the information-seeking behavior of graduate students at Tabriz University; Specifically, Extraversion, Conscientiousness, Agreeableness, and Openness to Experience demonstrated positive effects, while Neuroticism exhibited a negative effect. Other results showed that among information-seeking behaviors, "referring to the Internet to obtain information" has the highest priority among students, with an average of 4.72. In the extraversion dimension, "being friendly in the process of acquiring information" is the most important, with an average of 4.34. In the dimension of conscientiousness, "observance of order in the process of obtaining information" has the highest average score, with an average score of 4.22. In the adaptability dimension, "tendency to cooperate with others during information searching" has the highest score with an average of 4.29. In the experience acceptance dimension, "having an active imagination in the information seeking process" has the highest rank with an average of 4.42. In the dimension of neuroticism, "being nervous in the process of finding information" is the highest average score (3.03). The results of multiple linear regression also showed that the independent variables, extroversion, conscientiousness, adaptability, acceptance of experience, and neuroticism are significant predictors of information-seeking behavior, which explain 25.6% of the changes related to the dependent variable. Among the 5 independent variables, the conscientiousness variable, with a beta coefficient of 0.220, made a greater contribution than the other variables.
Conclusion
The findings of this study confirmed the effect of five important personality traits on information-seeking behavior. It is expected that librarians and information specialists will consider the different aspects of personality traits in information-seeking behavior and pay attention to the fact that knowledge of these issues will help them to provide effective information services to students. According to the findings of the present study, it is recommended that the libraries of University of Tabriz establish information systems based on individual student differences to facilitate an optimal environment for information searching. In addition, organizing workshops on communication skills can help students perform more effectively in information-seeking activities. These skills can be beneficial for both extroverted and even neurotic students. It is also recommended that information system designers tailor their systems and services based on the needs and personality traits of students. Furthermore, it is recommended that librarians receive the necessary training to identify students’ individual characteristics and differences and provide information services tailored to their personality traits during interactions with users. Finally, offering psychological counseling and stress management support for students can help them reduce their anxiety and improve their performance in information-seeking activities. This is particularly beneficial for students with high neuroticism levels.
Methods and Materials
This study used a descriptive-survey method. The statistical population comprised 2,826 graduate students (2,258 master’s and 568 doctoral students from 17 faculties at the University of Tabriz, excluding dependent units and the international campus, during the first semester of the 2022-2023 academic year. The students were enrolled in four fields: humanities, basic sciences, engineering, and agriculture. Using Cochran’s formula, the sample size was calculated to be 338 students selected through stratified random sampling. The study employed a localized version of John and Srivastava’s (1999) questionnaire for data collection. The questionnaire included two sections: six demographic items and 42 items rated on a five-point Likert scale to assess information-seeking behavior and five personality traits (Extraversion, Conscientiousness, Agreeableness, Openness to Experience, Neuroticism). Validity was ensured through expert review by five faculty members, and reliability was confirmed using Cronbach’s alpha, with coefficients ranging from 0.588 to 0.903. Data were analyzed using descriptive statistics (frequency, mean, standard deviation) and inferential statistics (multiple linear regression). Skewness and kurtosis coefficients that fell within ±2 confirmed the normal distribution of the data.
Results and Discussion
The findings of the present study showed that all five dimensions of personality traits (extroversion, conscientiousness, adaptability, acceptance of experience, and neuroticism with averages of 4.13, 3.94, 3.99, 4.11, and 2.69 respectively) have a significant effect on the information-seeking behavior of graduate students at Tabriz University; Specifically, Extraversion, Conscientiousness, Agreeableness, and Openness to Experience demonstrated positive effects, while Neuroticism exhibited a negative effect. Other results showed that among information-seeking behaviors, "referring to the Internet to obtain information" has the highest priority among students, with an average of 4.72. In the extraversion dimension, "being friendly in the process of acquiring information" is the most important, with an average of 4.34. In the dimension of conscientiousness, "observance of order in the process of obtaining information" has the highest average score, with an average score of 4.22. In the adaptability dimension, "tendency to cooperate with others during information searching" has the highest score with an average of 4.29. In the experience acceptance dimension, "having an active imagination in the information seeking process" has the highest rank with an average of 4.42. In the dimension of neuroticism, "being nervous in the process of finding information" is the highest average score (3.03). The results of multiple linear regression also showed that the independent variables, extroversion, conscientiousness, adaptability, acceptance of experience, and neuroticism are significant predictors of information-seeking behavior, which explain 25.6% of the changes related to the dependent variable. Among the 5 independent variables, the conscientiousness variable, with a beta coefficient of 0.220, made a greater contribution than the other variables.
Conclusion
The findings of this study confirmed the effect of five important personality traits on information-seeking behavior. It is expected that librarians and information specialists will consider the different aspects of personality traits in information-seeking behavior and pay attention to the fact that knowledge of these issues will help them to provide effective information services to students. According to the findings of the present study, it is recommended that the libraries of University of Tabriz establish information systems based on individual student differences to facilitate an optimal environment for information searching. In addition, organizing workshops on communication skills can help students perform more effectively in information-seeking activities. These skills can be beneficial for both extroverted and even neurotic students. It is also recommended that information system designers tailor their systems and services based on the needs and personality traits of students. Furthermore, it is recommended that librarians receive the necessary training to identify students’ individual characteristics and differences and provide information services tailored to their personality traits during interactions with users. Finally, offering psychological counseling and stress management support for students can help them reduce their anxiety and improve their performance in information-seeking activities. This is particularly beneficial for students with high neuroticism levels.
Mozhgan Oroji, Nadjla Hariri, Fahimeh Babalhavaeji,
Volume 11, Issue 3 (12-2024)
Volume 11, Issue 3 (12-2024)
Abstract
Introduction
Introduction There are many data collections in decision-making and every day a large number of these data are collected in research projects by humans or by devices and in this data, to better understand the issues related to data, we need to first understand the data and the literacy related to them. Data literacy is defined as information by reading, creating and communicating with data: that we can find data, make information about it, learn the tools to work with data, have less management of it. We can have, analyze and refine data, learn to share data and make simple decisions.
Research data management includes; production, access, tools, storage and reuse of research data with sufficient and easy-to-use help in virtual research infrastructures that form the main part of the monitoring cycle, which itself includes ideation. It is to create or receive, evaluate, select, ingest, preserve, store, access, reuse (Cox and Verban, 2014).
Studies on research data management are now common, while there is a global ease of research data, but it continues to be difficult to keep data easily accessible. Session, we know more than yesterday about the role of research data in the design and implementation of new research, but the trends and infrastructure to support researchers in research data management, need. (Varana, 2024).
Considering the research that has been conducted on research data management literacy, the aim of this study is to determine the components and indicators of management literacy. ) and to provide a suitable model for research data management literacy.
Methods and Materoal
The present study was conducted with a quantitative and survey method and aimed at evaluating and validating the tool built using the proposed research model. The statistical population of the National Institute of Higher Education Research and Planning was 112 academic centers affiliated with the Ministry of Science and the total number of faculty members of the humanities and social sciences of the country's public universities was 8,441. Due to the large volume of data, 360 people were selected using cluster sampling. Then, the questionnaire was completed and descriptive statistical methods (mean, deviation indices, frequency table) and inferential statistics (structural equation modeling and exploratory factor analysis) and SPSS and Smart Pls software were used to analyze the data.
Resultss and Discussion
The findings indicate that the six factors of stakeholders, services, policy, types of literacy, data cycle, and financial issues are critical together, explaining 60 percent of the total variance of changes. Also, the highest level of the level is related to the stakeholders factor with a mean of 4.09 and a standard deviation of 0.57, followed by the factors of services, policy, data life cycle, types of literacy, and financial issues, respectively. Using the Pearson correlation coefficient test, it was shown that all components of research data management literacy have a positive and significant correlation with the set at the 0.01 error level. The coefficients of the factor loadings of the subscales of research data management literacy also have a good understanding of the concept of their analysis and have a strong and significant correlation with their belief.
Conclusion
Research data management contributes to scientific integrity at different levels. When research data management literacy is sufficient, research data are accurate, complete, valid, and reliable. The risk of losing or damaging data, as well as the risk of unauthorized access, is minimized. In addition, research data can be shared with others with minimal effort and individuals can easily confirm the results.
The relationships between the components and indicators of research data management literacy from the perspective of faculty members in the humanities and social sciences of Iranian public universities show that higher than any of these components in improving the quality and efficiency of research, research data management literacy has a positive effect. The search for understanding the methods and infrastructures related to data management is a research for individuals to achieve better research results and valuable results. The results of this study show that different levels of research data management literacy among university professors know, and also need to have literacy skills in research data management that they do and create. Collecting, processing, validating, publishing, sharing, and archiving data are involved, and this is a characteristic of good research data management.
Introduction There are many data collections in decision-making and every day a large number of these data are collected in research projects by humans or by devices and in this data, to better understand the issues related to data, we need to first understand the data and the literacy related to them. Data literacy is defined as information by reading, creating and communicating with data: that we can find data, make information about it, learn the tools to work with data, have less management of it. We can have, analyze and refine data, learn to share data and make simple decisions.
Research data management includes; production, access, tools, storage and reuse of research data with sufficient and easy-to-use help in virtual research infrastructures that form the main part of the monitoring cycle, which itself includes ideation. It is to create or receive, evaluate, select, ingest, preserve, store, access, reuse (Cox and Verban, 2014).
Studies on research data management are now common, while there is a global ease of research data, but it continues to be difficult to keep data easily accessible. Session, we know more than yesterday about the role of research data in the design and implementation of new research, but the trends and infrastructure to support researchers in research data management, need. (Varana, 2024).
Considering the research that has been conducted on research data management literacy, the aim of this study is to determine the components and indicators of management literacy. ) and to provide a suitable model for research data management literacy.
Methods and Materoal
The present study was conducted with a quantitative and survey method and aimed at evaluating and validating the tool built using the proposed research model. The statistical population of the National Institute of Higher Education Research and Planning was 112 academic centers affiliated with the Ministry of Science and the total number of faculty members of the humanities and social sciences of the country's public universities was 8,441. Due to the large volume of data, 360 people were selected using cluster sampling. Then, the questionnaire was completed and descriptive statistical methods (mean, deviation indices, frequency table) and inferential statistics (structural equation modeling and exploratory factor analysis) and SPSS and Smart Pls software were used to analyze the data.
Resultss and Discussion
The findings indicate that the six factors of stakeholders, services, policy, types of literacy, data cycle, and financial issues are critical together, explaining 60 percent of the total variance of changes. Also, the highest level of the level is related to the stakeholders factor with a mean of 4.09 and a standard deviation of 0.57, followed by the factors of services, policy, data life cycle, types of literacy, and financial issues, respectively. Using the Pearson correlation coefficient test, it was shown that all components of research data management literacy have a positive and significant correlation with the set at the 0.01 error level. The coefficients of the factor loadings of the subscales of research data management literacy also have a good understanding of the concept of their analysis and have a strong and significant correlation with their belief.
Conclusion
Research data management contributes to scientific integrity at different levels. When research data management literacy is sufficient, research data are accurate, complete, valid, and reliable. The risk of losing or damaging data, as well as the risk of unauthorized access, is minimized. In addition, research data can be shared with others with minimal effort and individuals can easily confirm the results.
The relationships between the components and indicators of research data management literacy from the perspective of faculty members in the humanities and social sciences of Iranian public universities show that higher than any of these components in improving the quality and efficiency of research, research data management literacy has a positive effect. The search for understanding the methods and infrastructures related to data management is a research for individuals to achieve better research results and valuable results. The results of this study show that different levels of research data management literacy among university professors know, and also need to have literacy skills in research data management that they do and create. Collecting, processing, validating, publishing, sharing, and archiving data are involved, and this is a characteristic of good research data management.
Yazdan Shirmohammadi, Fatemeh Safa,
Volume 11, Issue 4 (1-2025)
Volume 11, Issue 4 (1-2025)
Abstract
Tourism is recognized as one of the most dynamic and rapidly growing economic sectors in recent decades, acting as a major driver of economic development, employment generation, and cultural exchange worldwide (Cristó & Sharpley, 2019). Within this broader industry, tourism start-ups play a central role in developing innovative products and services, enhancing destination attractiveness, and increasing stakeholder engagement. The performance of such start-ups, especially in urban tourism ecosystems such as Tehran, is increasingly dependent on their ability to leverage Information and Communication Technologies (ICT), foster knowledge integration, and innovate in both products and services. ICT has emerged as a key enabler of competitiveness in knowledge-intensive and service-oriented industries. It facilitates the acquisition and dissemination of knowledge across organizational boundaries, allowing firms to accelerate internal learning, adopt open innovation practices, and improve overall performance (Harif et al., 2022). Moreover, in the context of start-ups, where agility, adaptability, and resource constraints are often interwoven, strategic application of ICT becomes not just an operational necessity, but a performance catalyst.
Methods and Materoal
The present study employed a descriptive-correlational methodology based on structural equation modeling (SEM) using the SmartPLS 3 software. A total of 280 managers and employees from tourism start-ups based in Tehran were selected through convenience sampling. Standardized questionnaires were used to measure the constructs of interest, including ICT (Azam, 2015), open innovation (Hamed et al., 2018), knowledge integration, knowledge management (Iqbal et al., 2023), service innovation (Hu, 2009), marketing strategy (Koksal & Ozgul, 2007), and firm performance. Validity and reliability of the constructs were confirmed through Cronbach's alpha, composite reliability, Average Variance Extracted (AVE) and discriminant validity measures. Items with factor loadings below 0.4 were removed to ensure model parsimony. The GoF (Goodness-of-Fit) index was computed and interpreted based on Kline's (2010) thresholds to ensure robustness of the overall model.
Resultss and Discussion
The results reveal that ICT significantly influences three critical mediating variables: external knowledge integration (β = 0.60, t = 18.0), open innovation (β = 0.75, t = 26.55), and knowledge management (β = 0.512, t = 7.17). These findings support prior studies that conceptualize ICT not only as a data processing tool but also as a vehicle for organizational learning and innovation (Scuotto et al., 2017; Bhatt & Grover, 2005).Moreover, the integration of external knowledge has a direct and significant effect on knowledge management (β = 0.40, t = 8.59), underscoring the importance of external inputs in shaping internal learning systems and innovation capacity (Liao & Marsillac, 2015). In contrast, the direct relationship between open innovation and knowledge management was not statistically significant (t = 0.18), suggesting that open innovation may be more effective when coupled with internal absorptive capabilities or organizational culture conducive to knowledge utilization.Knowledge management, as a central construct in this model, demonstrated strong effects on both service innovation (β = 0.70, t = 24.96) and organizational performance (β = 0.389, t = 3.87). This aligns with the existing literature that highlights the strategic role of knowledge systems in enabling innovation and competitive advantage (Darroch, 2005; Harif et al., 2022). Furthermore, service innovation itself has a modest yet significant impact on performance (β = 0.17, t = 2.66), echoing previous studies that link new service development to firm-level outcomes (Aas & Pedersen, 2010; Cheng & Huizingh, 2014).Surprisingly, the direct effect of marketing strategy on performance was not significant (t = 1.62), which contradicts the results of some earlier studies (Kitsios & Kamariotou, 2016). However, a significant moderating effect of marketing strategy was found on the relationship between service innovation and performance (t = 3.10, β = 0.138), indicating that when strategically aligned with innovation initiatives, marketing strategies can enhance the impact of innovation efforts.The structural model exhibited strong explanatory power, with R² values of 0.658 for knowledge management, 0.494 for service innovation, and 0.429 for performance. The global GoF value of 0.638 exceeded the threshold for strong model fit (Kline, 2010), confirming the robustness of the conceptual framework.
Conclusion
This study offers multiple contributions to both academic theory and managerial practice. First, it empirically validates the critical role of ICT as a driver of performance in tourism start-ups, particularly through its impact on knowledge integration and innovation mechanisms. Second, it emphasizes the importance of effective knowledge management systems as a bridge between external knowledge inputs and internal innovation outcomes. Third, it suggests that while marketing strategy may not directly influence performance, it plays a valuable role as a moderator when combined with service innovation.The implications for practitioners are clear: tourism start-ups should invest in ICT infrastructure and training not merely for operational efficiency but as strategic assets for learning and innovation. Knowledge integration systems, such as customer databases, supplier collaboration platforms, and staff training modules, should be prioritized. In addition, marketing strategies should be designed to amplify the value created through service innovation.Given the limited geographic focus of the study, future research should replicate this model in other cities and cultural contexts. Mixed-method approaches incorporating qualitative insights could also enrich the findings. Moreover, examining the role of individual characteristics such as entrepreneurial orientation, digital literacy, or organizational culture may shed further light on the boundary conditions of these relationships.
Methods and Materoal
The present study employed a descriptive-correlational methodology based on structural equation modeling (SEM) using the SmartPLS 3 software. A total of 280 managers and employees from tourism start-ups based in Tehran were selected through convenience sampling. Standardized questionnaires were used to measure the constructs of interest, including ICT (Azam, 2015), open innovation (Hamed et al., 2018), knowledge integration, knowledge management (Iqbal et al., 2023), service innovation (Hu, 2009), marketing strategy (Koksal & Ozgul, 2007), and firm performance. Validity and reliability of the constructs were confirmed through Cronbach's alpha, composite reliability, Average Variance Extracted (AVE) and discriminant validity measures. Items with factor loadings below 0.4 were removed to ensure model parsimony. The GoF (Goodness-of-Fit) index was computed and interpreted based on Kline's (2010) thresholds to ensure robustness of the overall model.
Resultss and Discussion
The results reveal that ICT significantly influences three critical mediating variables: external knowledge integration (β = 0.60, t = 18.0), open innovation (β = 0.75, t = 26.55), and knowledge management (β = 0.512, t = 7.17). These findings support prior studies that conceptualize ICT not only as a data processing tool but also as a vehicle for organizational learning and innovation (Scuotto et al., 2017; Bhatt & Grover, 2005).Moreover, the integration of external knowledge has a direct and significant effect on knowledge management (β = 0.40, t = 8.59), underscoring the importance of external inputs in shaping internal learning systems and innovation capacity (Liao & Marsillac, 2015). In contrast, the direct relationship between open innovation and knowledge management was not statistically significant (t = 0.18), suggesting that open innovation may be more effective when coupled with internal absorptive capabilities or organizational culture conducive to knowledge utilization.Knowledge management, as a central construct in this model, demonstrated strong effects on both service innovation (β = 0.70, t = 24.96) and organizational performance (β = 0.389, t = 3.87). This aligns with the existing literature that highlights the strategic role of knowledge systems in enabling innovation and competitive advantage (Darroch, 2005; Harif et al., 2022). Furthermore, service innovation itself has a modest yet significant impact on performance (β = 0.17, t = 2.66), echoing previous studies that link new service development to firm-level outcomes (Aas & Pedersen, 2010; Cheng & Huizingh, 2014).Surprisingly, the direct effect of marketing strategy on performance was not significant (t = 1.62), which contradicts the results of some earlier studies (Kitsios & Kamariotou, 2016). However, a significant moderating effect of marketing strategy was found on the relationship between service innovation and performance (t = 3.10, β = 0.138), indicating that when strategically aligned with innovation initiatives, marketing strategies can enhance the impact of innovation efforts.The structural model exhibited strong explanatory power, with R² values of 0.658 for knowledge management, 0.494 for service innovation, and 0.429 for performance. The global GoF value of 0.638 exceeded the threshold for strong model fit (Kline, 2010), confirming the robustness of the conceptual framework.
Conclusion
This study offers multiple contributions to both academic theory and managerial practice. First, it empirically validates the critical role of ICT as a driver of performance in tourism start-ups, particularly through its impact on knowledge integration and innovation mechanisms. Second, it emphasizes the importance of effective knowledge management systems as a bridge between external knowledge inputs and internal innovation outcomes. Third, it suggests that while marketing strategy may not directly influence performance, it plays a valuable role as a moderator when combined with service innovation.The implications for practitioners are clear: tourism start-ups should invest in ICT infrastructure and training not merely for operational efficiency but as strategic assets for learning and innovation. Knowledge integration systems, such as customer databases, supplier collaboration platforms, and staff training modules, should be prioritized. In addition, marketing strategies should be designed to amplify the value created through service innovation.Given the limited geographic focus of the study, future research should replicate this model in other cities and cultural contexts. Mixed-method approaches incorporating qualitative insights could also enrich the findings. Moreover, examining the role of individual characteristics such as entrepreneurial orientation, digital literacy, or organizational culture may shed further light on the boundary conditions of these relationships.
Elham Askarian Kakh, Somaye Sadat Akhshik, Abdolhossein Farajpahlou, Reza Rajabali Beglou,
Volume 11, Issue 4 (1-2025)
Volume 11, Issue 4 (1-2025)
Abstract
Information poverty has a wide-ranging negative impact on people’s health and socio-economic well-being. Over the past twenty years, researchers have used Chatman’s information poverty theory as a guide to understanding information behaviors in diverse contexts and situations, and it continues to be useful in advancing our understanding of the social dynamics and cultural contexts of information behaviors.
Information poverty is a condition in which individuals and groups in a particular context lack the skills, abilities, and tools necessary to access information appropriately, or to transform and use it optimally. The marginalization of information through institutional and contextual processes such as economic and racial inequalities, as well as information overload, negatively affects an individual’s information behavior. Marginalized groups find limited resources to meet their information needs, have limited economic and social capital, are suspicious of outside information, and engage in self-protective behaviors to reduce marginalization. Chatman (1996) proposed the information poverty theory. According to him, people who do not believe that external information can help them are inclined to engage in self-protective behaviors such as deception and secrecy, which ultimately make them unable to obtain richer information. The theory he proposed makes the following six propositions:
1. The information poor perceive themselves to be devoid of any sources that might help them.;
2. Information poverty is partially associated with class distinction;
3. Information poverty is determined by self-protective behaviors which are used in response to social norms;
4. Both secrecy and deception are self-protecting mechanisms due to a sense of mistrust regarding the interest or ability of others to provide useful information;
5. A decision to risk exposure about our true feelings is often not taken due to a perception that negative consequences outweigh benefits;
6. New knowledge will be selectively introduced into the information world of poor people. A condition that influences this process is the relevance of that information in response to everyday problems and concerns.
The components associated with Chatman's information poverty theory are: Secrecy, deception, risk-taking, and situational relevance. Risk-taking refers to a person’s perception of the value of a particular type of information and the perception of the risk involved in seeking or sharing this information. Secrecy is the intentional protection of oneself from revealing information. In contrast, deception involves the intentional presentation of a false reality, as the person shares meaningless information, and the information received is irrelevant. Situational relevance refers to the fact that, to be useful, information sources must be meaningful to the individual and accepted by others in the group. Lack of knowledge about issues leads people to resort to rumors and superstitions, to feel helpless, and to avoid actively seeking information. One area that has been particularly affected by information poverty has been the field of medicine, especially infectious diseases. The experience of illness is a phenomenon that evokes suffering, intense emotions, and a desire to talk to others. The desire to talk to others is shaped by the perception that other people who do not suffer from the disease are unable to understand the world of patients, so relevant information should only be obtained from insiders who share their experiences. One of the social concerns about pandemics is fatalism. Some attribute the information poverty during the COVID-19 outbreak to the spread of fake news through social media, and believe that fake news, conspiracy theories, poverty and hunger, a shortage of doctors for patients, and social ignorance have created challenges in combating the pandemic. A combination of fear, social stigma, criminalization, and narrow-minded laws prevent marginalized individuals and social groups from volunteering for information when they need health and medical care. Stigma has always been a social challenge in social studies of health. Social stigma caused by infectious diseases causes psychosocial stress and other social barriers. Stigma can hinder health information-seeking behaviors and delay diagnosis and treatment; and can also lead to poverty and ignorance through social marginalization, resistance to health institutions, and mistrust of information and information sources. One of the main challenges for health policymakers is to develop effective measures to reduce stigma associated with illness, which requires further research. Since Chatman's theory has been used for many years to assess information poverty, it is expected to be useful for investigating the subject of the present study.
The problem is that in such circumstances, when the level of trust between individuals (patients and non-patients) and medical staff decreases, the role of people such as healthcare workers as a bridge between specialists and non-specialists can be necessary. Healthcare workers also play the role of transferring information between these two groups. Therefore, measuring the level of information poverty of healthcare workers in relation to epidemic diseases is so important. On the other hand, if the factors affecting the information poverty of different groups of individuals, including medical staff, in the field of infectious diseases are identified, the results can also be extended to possible epidemic conditions in the future and help in appropriate interventions at different stages of managing and controlling public health emergencies as quickly as possible. Identifying the challenges and problems of information behavior of healthcare workers who face epidemic diseases and appropriate and timely planning for their management can lead to the design of effective strategies for the prevention, treatment, and recovery of affected communities.
The aim of the study was to show how the small world of Tehran healthcare workers fits into Chatman's information poverty theory. The main question of this research was to investigate their information poverty situation based on the components of Chatman's information poverty theory.
The sub-questions were as follows:
1. What is the situation of the secrecy component in healthcare workers?
2. What is the situation of the deception component in healthcare workers?
3. What is the situation of the risk-taking component in healthcare workers?
4. What is the situation of the situational relevance component in healthcare workers?
5. What is the grouping of healthcare workers based on the components of Chatman's information poverty theory?
Methods and Materoal
The method of this survey study included the identification and analysis of the key components of information poverty of healthcare workers who were working in health homes in Tehran during the Covid-19 pandemic. Because due to their direct contact with the community, they had valuable information about their health situation and health needs, and the information poverty of healthcare workers in this field could be extended to the community.
Data collection was conducted using a researcher-made questionnaire based on Chatman's information poverty theory. The reliability of the questionnaire was assessed using Cronbach's alpha formula, and the content validity ratio was used to examine the validity of the questionnaire.
A stratified random sampling method was used and 125 questionnaires were collected. In order to ensure better diversity and representation, the population was divided into subgroups, and the categories were identified based on the supervising universities, and a sample was selected from each category to ensure the necessary statistical sample size.
Results and Discussion
The findings related to the main components showed that deception had the highest mean with a value of 3.85. This indicates a conscious effort to present a false social reality. After that, the mean of secrecy, protecting oneself from revealing information, is in second place with a value of 3.728. The mean of situational relevance is also in third place with a value of 3.687. This index indicates that the healthcare workers selectively received information about their daily lives. In addition, the mean of risk-taking (3.615) also indicates the healthcare workers' fear of the consequences of seeking information in complex health conditions.The findings related to the secrecy show that the highest mean (3.924) belonged to the component of "Coping with a lack of information processing skills". This was followed by “mistrust”, “privacy protection”, “adherence to one’s own in-group culture”, “welcoming cyberspace to exchange information”, “hiding one’s position, feeling or opinion”, “establishing and maintaining superiority over unwell individuals”, “lack of information and information assets”, and “avoiding negative consequences” and finally, “adherence to a unique personal attitude”.Findings related to the risk-taking showed that “usefulness and value of information” had the highest mean of 3.752. After that, "privacy protection" with an average of 3.74, "adherence to one's own in-group culture" with an average of 3.645, "welcoming cyberspace for information exchange" with an average of 3.642, "emotional and cognitive effort to choose between true and false information" with an average of 3.64, "mistrust" with an average of 3.58, "avoidance of possible negative consequences".
The situation of the situational relevance shows that the "usefulness and value of information" component with an average of 3.726 has the highest score. This was followed by “using insider information” with an average of 3.725, “adherence to one’s own in-group culture” with an average of 3.688, “lack of information and information assets” with an average of 3.616, and the “mistrust” with the lowest average.
Analysis of the situation of the deception showed that the “risk avoidance” had the highest average (3.988). This was followed by “mistrust” with an average of 3.884, “lack of information and information assets” with an average of 3.876, “maintaining privacy” with an average of 3.876, and “failing to present the true reality, situation, or feeling” with an average of 3.828, respectively. Finally, the lowest average (3.796) was related to the “establishing and maintaining superiority over unwell individuals” component.
The findings related to the grouping of healthcare workers showed that the deception component had the highest number of observations and the situational relevance component was in second place after the deception. Also, the number of observations of secrecy was higher compared to risk-taking.
Conclusion
The results indicate the complex behaviors of healthcare workers in interacting with information and information sources, and "deception" was prominent as the main strategy among these components, while situational relevance, risk-taking, and secrecy acted as complementary behaviors.
The most effective factor on healthcare workers' secrecy was coping with the lack of information processing skills. This is while mistrust of information sources and information also played a prominent role in the process of not presenting facts, feelings, and thoughts of healthcare workers. While the most important factor on risk-taking was ignoring information that did not match their conditions, because they were afraid of its consequences and possible risks. The second factor affecting risk-taking was due to the preservation of information and personal and group privacy. Also the most effective factor on "situational relevance" was that they assessed the usefulness and value of information from the perspective of their own needs and limited information. Another factor was that the healthcare workers prioritized the use of inside information because they considered it relevant to their position. Finally the most influential factor in the deception of the healthcare workers was that they reduced the risks of seeking information. Another factor was that they did not trust the information and the sources from which it was disseminated.
The grouping of healthcare workers showed that the largest number of them was in the deceptive group. A smaller number of them also assessed the relevance and usefulness of the information to their current situation and were placed in the second group. The third group, with a smaller number, belongs to the secretive group, while the number of risk-averse individuals was lower compared to secretive healthcare workers. There are signs in the findings that place people in two groups at the same time. This phenomenon can be caused by psychological and social complexities and the effects of various factors on information poverty. On the other hand, all four components can be involved in an individual's information-seeking behavior at the same time. It is also possible for one component to have an effect on the other. For example, the concept of secrecy is closely related to risk-taking. This highlights the depth of information poverty and the complexity of human behavior, which can be influenced by multiple factors, including social and cultural contexts. It also allows us to understand that individuals do not simply fit into a particular pattern and may act differently in different situations. Overall, these findings emphasize the need to develop training programs and create safe spaces for information exchange so that healthcare workers can more confidently access and utilize new information.
The analyses lead us to conclude that in order to reduce information poverty, we need to strengthen educational infrastructure, improve access to information, and create a culture of transparency and trust. Finally, the findings provide new insights into the constraints experienced by healthcare workers in health homes, and provide evidence of systematic marginalization and classification of access to and use of information, indicating that protective, secretive, and deceptive measures were employed by healthcare workers not only to cope with living in a small world, but also to circumvent socio-cultural boundaries. The results provide further insight into the role of health professionals and policymakers in supporting the information needs of healthcare workers and guiding their information behaviors.
Keywords: Information Poverty, Chatman's theory, Primary healthcare worker.
Information poverty is a condition in which individuals and groups in a particular context lack the skills, abilities, and tools necessary to access information appropriately, or to transform and use it optimally. The marginalization of information through institutional and contextual processes such as economic and racial inequalities, as well as information overload, negatively affects an individual’s information behavior. Marginalized groups find limited resources to meet their information needs, have limited economic and social capital, are suspicious of outside information, and engage in self-protective behaviors to reduce marginalization. Chatman (1996) proposed the information poverty theory. According to him, people who do not believe that external information can help them are inclined to engage in self-protective behaviors such as deception and secrecy, which ultimately make them unable to obtain richer information. The theory he proposed makes the following six propositions:
1. The information poor perceive themselves to be devoid of any sources that might help them.;
2. Information poverty is partially associated with class distinction;
3. Information poverty is determined by self-protective behaviors which are used in response to social norms;
4. Both secrecy and deception are self-protecting mechanisms due to a sense of mistrust regarding the interest or ability of others to provide useful information;
5. A decision to risk exposure about our true feelings is often not taken due to a perception that negative consequences outweigh benefits;
6. New knowledge will be selectively introduced into the information world of poor people. A condition that influences this process is the relevance of that information in response to everyday problems and concerns.
The components associated with Chatman's information poverty theory are: Secrecy, deception, risk-taking, and situational relevance. Risk-taking refers to a person’s perception of the value of a particular type of information and the perception of the risk involved in seeking or sharing this information. Secrecy is the intentional protection of oneself from revealing information. In contrast, deception involves the intentional presentation of a false reality, as the person shares meaningless information, and the information received is irrelevant. Situational relevance refers to the fact that, to be useful, information sources must be meaningful to the individual and accepted by others in the group. Lack of knowledge about issues leads people to resort to rumors and superstitions, to feel helpless, and to avoid actively seeking information. One area that has been particularly affected by information poverty has been the field of medicine, especially infectious diseases. The experience of illness is a phenomenon that evokes suffering, intense emotions, and a desire to talk to others. The desire to talk to others is shaped by the perception that other people who do not suffer from the disease are unable to understand the world of patients, so relevant information should only be obtained from insiders who share their experiences. One of the social concerns about pandemics is fatalism. Some attribute the information poverty during the COVID-19 outbreak to the spread of fake news through social media, and believe that fake news, conspiracy theories, poverty and hunger, a shortage of doctors for patients, and social ignorance have created challenges in combating the pandemic. A combination of fear, social stigma, criminalization, and narrow-minded laws prevent marginalized individuals and social groups from volunteering for information when they need health and medical care. Stigma has always been a social challenge in social studies of health. Social stigma caused by infectious diseases causes psychosocial stress and other social barriers. Stigma can hinder health information-seeking behaviors and delay diagnosis and treatment; and can also lead to poverty and ignorance through social marginalization, resistance to health institutions, and mistrust of information and information sources. One of the main challenges for health policymakers is to develop effective measures to reduce stigma associated with illness, which requires further research. Since Chatman's theory has been used for many years to assess information poverty, it is expected to be useful for investigating the subject of the present study.
The problem is that in such circumstances, when the level of trust between individuals (patients and non-patients) and medical staff decreases, the role of people such as healthcare workers as a bridge between specialists and non-specialists can be necessary. Healthcare workers also play the role of transferring information between these two groups. Therefore, measuring the level of information poverty of healthcare workers in relation to epidemic diseases is so important. On the other hand, if the factors affecting the information poverty of different groups of individuals, including medical staff, in the field of infectious diseases are identified, the results can also be extended to possible epidemic conditions in the future and help in appropriate interventions at different stages of managing and controlling public health emergencies as quickly as possible. Identifying the challenges and problems of information behavior of healthcare workers who face epidemic diseases and appropriate and timely planning for their management can lead to the design of effective strategies for the prevention, treatment, and recovery of affected communities.
The aim of the study was to show how the small world of Tehran healthcare workers fits into Chatman's information poverty theory. The main question of this research was to investigate their information poverty situation based on the components of Chatman's information poverty theory.
The sub-questions were as follows:
1. What is the situation of the secrecy component in healthcare workers?
2. What is the situation of the deception component in healthcare workers?
3. What is the situation of the risk-taking component in healthcare workers?
4. What is the situation of the situational relevance component in healthcare workers?
5. What is the grouping of healthcare workers based on the components of Chatman's information poverty theory?
Methods and Materoal
The method of this survey study included the identification and analysis of the key components of information poverty of healthcare workers who were working in health homes in Tehran during the Covid-19 pandemic. Because due to their direct contact with the community, they had valuable information about their health situation and health needs, and the information poverty of healthcare workers in this field could be extended to the community.
Data collection was conducted using a researcher-made questionnaire based on Chatman's information poverty theory. The reliability of the questionnaire was assessed using Cronbach's alpha formula, and the content validity ratio was used to examine the validity of the questionnaire.
A stratified random sampling method was used and 125 questionnaires were collected. In order to ensure better diversity and representation, the population was divided into subgroups, and the categories were identified based on the supervising universities, and a sample was selected from each category to ensure the necessary statistical sample size.
Results and Discussion
The findings related to the main components showed that deception had the highest mean with a value of 3.85. This indicates a conscious effort to present a false social reality. After that, the mean of secrecy, protecting oneself from revealing information, is in second place with a value of 3.728. The mean of situational relevance is also in third place with a value of 3.687. This index indicates that the healthcare workers selectively received information about their daily lives. In addition, the mean of risk-taking (3.615) also indicates the healthcare workers' fear of the consequences of seeking information in complex health conditions.The findings related to the secrecy show that the highest mean (3.924) belonged to the component of "Coping with a lack of information processing skills". This was followed by “mistrust”, “privacy protection”, “adherence to one’s own in-group culture”, “welcoming cyberspace to exchange information”, “hiding one’s position, feeling or opinion”, “establishing and maintaining superiority over unwell individuals”, “lack of information and information assets”, and “avoiding negative consequences” and finally, “adherence to a unique personal attitude”.Findings related to the risk-taking showed that “usefulness and value of information” had the highest mean of 3.752. After that, "privacy protection" with an average of 3.74, "adherence to one's own in-group culture" with an average of 3.645, "welcoming cyberspace for information exchange" with an average of 3.642, "emotional and cognitive effort to choose between true and false information" with an average of 3.64, "mistrust" with an average of 3.58, "avoidance of possible negative consequences".
The situation of the situational relevance shows that the "usefulness and value of information" component with an average of 3.726 has the highest score. This was followed by “using insider information” with an average of 3.725, “adherence to one’s own in-group culture” with an average of 3.688, “lack of information and information assets” with an average of 3.616, and the “mistrust” with the lowest average.
Analysis of the situation of the deception showed that the “risk avoidance” had the highest average (3.988). This was followed by “mistrust” with an average of 3.884, “lack of information and information assets” with an average of 3.876, “maintaining privacy” with an average of 3.876, and “failing to present the true reality, situation, or feeling” with an average of 3.828, respectively. Finally, the lowest average (3.796) was related to the “establishing and maintaining superiority over unwell individuals” component.
The findings related to the grouping of healthcare workers showed that the deception component had the highest number of observations and the situational relevance component was in second place after the deception. Also, the number of observations of secrecy was higher compared to risk-taking.
Conclusion
The results indicate the complex behaviors of healthcare workers in interacting with information and information sources, and "deception" was prominent as the main strategy among these components, while situational relevance, risk-taking, and secrecy acted as complementary behaviors.
The most effective factor on healthcare workers' secrecy was coping with the lack of information processing skills. This is while mistrust of information sources and information also played a prominent role in the process of not presenting facts, feelings, and thoughts of healthcare workers. While the most important factor on risk-taking was ignoring information that did not match their conditions, because they were afraid of its consequences and possible risks. The second factor affecting risk-taking was due to the preservation of information and personal and group privacy. Also the most effective factor on "situational relevance" was that they assessed the usefulness and value of information from the perspective of their own needs and limited information. Another factor was that the healthcare workers prioritized the use of inside information because they considered it relevant to their position. Finally the most influential factor in the deception of the healthcare workers was that they reduced the risks of seeking information. Another factor was that they did not trust the information and the sources from which it was disseminated.
The grouping of healthcare workers showed that the largest number of them was in the deceptive group. A smaller number of them also assessed the relevance and usefulness of the information to their current situation and were placed in the second group. The third group, with a smaller number, belongs to the secretive group, while the number of risk-averse individuals was lower compared to secretive healthcare workers. There are signs in the findings that place people in two groups at the same time. This phenomenon can be caused by psychological and social complexities and the effects of various factors on information poverty. On the other hand, all four components can be involved in an individual's information-seeking behavior at the same time. It is also possible for one component to have an effect on the other. For example, the concept of secrecy is closely related to risk-taking. This highlights the depth of information poverty and the complexity of human behavior, which can be influenced by multiple factors, including social and cultural contexts. It also allows us to understand that individuals do not simply fit into a particular pattern and may act differently in different situations. Overall, these findings emphasize the need to develop training programs and create safe spaces for information exchange so that healthcare workers can more confidently access and utilize new information.
The analyses lead us to conclude that in order to reduce information poverty, we need to strengthen educational infrastructure, improve access to information, and create a culture of transparency and trust. Finally, the findings provide new insights into the constraints experienced by healthcare workers in health homes, and provide evidence of systematic marginalization and classification of access to and use of information, indicating that protective, secretive, and deceptive measures were employed by healthcare workers not only to cope with living in a small world, but also to circumvent socio-cultural boundaries. The results provide further insight into the role of health professionals and policymakers in supporting the information needs of healthcare workers and guiding their information behaviors.
Keywords: Information Poverty, Chatman's theory, Primary healthcare worker.
Mahdieh Mirzabeigi, Reihaneh Bahri,
Volume 12, Issue 1 (5-2025)
Volume 12, Issue 1 (5-2025)
Abstract
Introduction
Given the important impact of information literacy in today's societies and in line with the efficiency of individuals, especially students, information literacy can be predicted and planned for its management through indicators. Therefore, the present study aims to examine the relationships between the variables of cognitive flexibility and openness to experience with the level of information literacy by examining students of Shiraz University, a university that enjoys a distinguished scientific position in the country and the results of this study may contribute to its scientific growth through further understanding of the factors affecting the information literacy of its students, and to test the extent of the impact of the two variables in predicting the level of information literacy of the said society, if a relationship exists.
Methods and Materoal
This research is descriptive in terms of data collection and quantitative in terms of data nature. The statistical population also includes students of Shiraz University in the academic year 1400-1401, about 17,000 people, and the sample size was calculated as 375 people using the Cochran formula. The members of the research sample were selected using convenience sampling. Data collection was carried out through a questionnaire. To measure the level of information literacy, the research questionnaires of Seng et al. (2020), Pinto et al. (2020), and Lee et al. (2020) were used, based on the classification of the Information Literacy Framework for Higher Education (2016). To measure face and content validity, the questionnaire was sent to seven information science and knowledge experts, and the final version was obtained based on their opinions. The reliability of the research tool was obtained using Cronbach's alpha coefficient of 0.937. To measure cognitive flexibility, the cognitive flexibility questionnaire developed by Dennis & Vander Wal (2010) was used, whose validity was measured by these researchers, and its convergent validity with the cognitive flexibility scale of Martin and Robin (1995) was 0.75. The reliability of this questionnaire was also obtained using Cronbach's alpha, which was 0.787. To measure openness to experience, the Big Five Personality Factors questionnaire by Goldberg (1999) was used, whose validity was proven in the Khormai study (2006) using factor analysis. The reliability of this questionnaire was obtained using Cronbach's alpha, which was 0.788. Pearson correlation tests, linear regression, and stepwise regression were also used to analyze the data.
Resultss and Discussion
in order to examine the power of each variable in predicting the level of information literacy, the correlation between the variables was first calculated through the Pearson correlation test, and the results showed that cognitive flexibility, openness to experience, and information literacy have a positive and significant relationship with each other.
Then, a simple linear regression test was used to examine the role of cognitive flexibility in predicting the level of information literacy of the subjects, and the cognitive flexibility variable was entered as a predictor variable and information literacy as a criterion variable in the regression equation. The findings showed that the regression model of the predictive power of the cognitive flexibility variable on information literacy (F(1/278)=(43/682 p=0/000) with a coefficient of determination R2=/136 is significant. For each unit increase in cognitive flexibility, the information literacy score increases by 58/567 units. In other words, according to the calculated standard regression coefficient, cognitive flexibility explains 36/8 percent of the variance in information literacy (Table 2). Then, a simple linear regression test was used to examine the role of openness to experience in predicting the level of information literacy of the subjects, and the openness to experience variable as a predictor variable and information literacy as a criterion variable was entered into the regression equation and the findings showed that the regression model of the predictive power of the variable of openness to experience on information literacy is significant F(1/ 298) = (97/167 p = 0/000) with a coefficient of determination R2 = /246. For each unit increase in openness to experience, the information literacy score increases by 112/313 units. In other words, according to the calculated standard regression coefficient, openness to experience explains 49/6 percent of the variance in information literacy (Table 3). Finally, the stepwise regression test was used to predict the level of information literacy of users based on the variables of cognitive flexibility and openness to experience. The results of the stepwise regression test showed that among the predictor variables in the first step, the component of openness to experience was able to be the strongest The variable was significantly able to predict the level of information literacy of the subjects (p= /000). This variable alone was able to explain about 50/9 percent of the variance in the level of information literacy. In the second step, the variable of openness to experience explained about 43/1 percent of the variance in the level of information literacy, and cognitive flexibility was able to enter the model and explained 19/5 percent of the variance in the level of information literacy (p= /000). Accordingly, in total, the two variables of openness to experience and cognitive flexibility were able to explain 62/6 percent of the variance in information literacy (Table 4).
Conclusion
The results of this study can be an effort to improve the existing knowledge about information literacy and identify more factors that influence it. Also, the results of this study can help universities, with the help of information literacy experts, design curricula and training workshops to strengthen these components and improve the level of information literacy and to develop students who have higher information literacy and are prepared for future life and careers. Students, also aware of the important role of openness to experience and cognitive flexibility, can overcome the potential problems associated with their lack of information literacy by improving their level of openness to experience and cognitive flexibility by participating in workshops related to these components and also by increasing their information literacy skills by participating in workshops and information literacy training courses.
Given the important impact of information literacy in today's societies and in line with the efficiency of individuals, especially students, information literacy can be predicted and planned for its management through indicators. Therefore, the present study aims to examine the relationships between the variables of cognitive flexibility and openness to experience with the level of information literacy by examining students of Shiraz University, a university that enjoys a distinguished scientific position in the country and the results of this study may contribute to its scientific growth through further understanding of the factors affecting the information literacy of its students, and to test the extent of the impact of the two variables in predicting the level of information literacy of the said society, if a relationship exists.
Methods and Materoal
This research is descriptive in terms of data collection and quantitative in terms of data nature. The statistical population also includes students of Shiraz University in the academic year 1400-1401, about 17,000 people, and the sample size was calculated as 375 people using the Cochran formula. The members of the research sample were selected using convenience sampling. Data collection was carried out through a questionnaire. To measure the level of information literacy, the research questionnaires of Seng et al. (2020), Pinto et al. (2020), and Lee et al. (2020) were used, based on the classification of the Information Literacy Framework for Higher Education (2016). To measure face and content validity, the questionnaire was sent to seven information science and knowledge experts, and the final version was obtained based on their opinions. The reliability of the research tool was obtained using Cronbach's alpha coefficient of 0.937. To measure cognitive flexibility, the cognitive flexibility questionnaire developed by Dennis & Vander Wal (2010) was used, whose validity was measured by these researchers, and its convergent validity with the cognitive flexibility scale of Martin and Robin (1995) was 0.75. The reliability of this questionnaire was also obtained using Cronbach's alpha, which was 0.787. To measure openness to experience, the Big Five Personality Factors questionnaire by Goldberg (1999) was used, whose validity was proven in the Khormai study (2006) using factor analysis. The reliability of this questionnaire was obtained using Cronbach's alpha, which was 0.788. Pearson correlation tests, linear regression, and stepwise regression were also used to analyze the data.
Resultss and Discussion
in order to examine the power of each variable in predicting the level of information literacy, the correlation between the variables was first calculated through the Pearson correlation test, and the results showed that cognitive flexibility, openness to experience, and information literacy have a positive and significant relationship with each other.
Then, a simple linear regression test was used to examine the role of cognitive flexibility in predicting the level of information literacy of the subjects, and the cognitive flexibility variable was entered as a predictor variable and information literacy as a criterion variable in the regression equation. The findings showed that the regression model of the predictive power of the cognitive flexibility variable on information literacy (F(1/278)=(43/682 p=0/000) with a coefficient of determination R2=/136 is significant. For each unit increase in cognitive flexibility, the information literacy score increases by 58/567 units. In other words, according to the calculated standard regression coefficient, cognitive flexibility explains 36/8 percent of the variance in information literacy (Table 2). Then, a simple linear regression test was used to examine the role of openness to experience in predicting the level of information literacy of the subjects, and the openness to experience variable as a predictor variable and information literacy as a criterion variable was entered into the regression equation and the findings showed that the regression model of the predictive power of the variable of openness to experience on information literacy is significant F(1/ 298) = (97/167 p = 0/000) with a coefficient of determination R2 = /246. For each unit increase in openness to experience, the information literacy score increases by 112/313 units. In other words, according to the calculated standard regression coefficient, openness to experience explains 49/6 percent of the variance in information literacy (Table 3). Finally, the stepwise regression test was used to predict the level of information literacy of users based on the variables of cognitive flexibility and openness to experience. The results of the stepwise regression test showed that among the predictor variables in the first step, the component of openness to experience was able to be the strongest The variable was significantly able to predict the level of information literacy of the subjects (p= /000). This variable alone was able to explain about 50/9 percent of the variance in the level of information literacy. In the second step, the variable of openness to experience explained about 43/1 percent of the variance in the level of information literacy, and cognitive flexibility was able to enter the model and explained 19/5 percent of the variance in the level of information literacy (p= /000). Accordingly, in total, the two variables of openness to experience and cognitive flexibility were able to explain 62/6 percent of the variance in information literacy (Table 4).
Conclusion
The results of this study can be an effort to improve the existing knowledge about information literacy and identify more factors that influence it. Also, the results of this study can help universities, with the help of information literacy experts, design curricula and training workshops to strengthen these components and improve the level of information literacy and to develop students who have higher information literacy and are prepared for future life and careers. Students, also aware of the important role of openness to experience and cognitive flexibility, can overcome the potential problems associated with their lack of information literacy by improving their level of openness to experience and cognitive flexibility by participating in workshops related to these components and also by increasing their information literacy skills by participating in workshops and information literacy training courses.
Rahman Marefat, Mahmood Sangari,
Volume 12, Issue 1 (5-2025)
Volume 12, Issue 1 (5-2025)
Abstract
Background and purpose: The present study was conducted with the aim of identifying methods of validating methods of resources among sports science students of Birjand University. In numerous classes involving students from various disciplines, a recurring challenge reported by students was their unfamiliarity with source validation methods. Students, consistently indicated a lack of knowledge on how to assess the credibility of sources. When provided with examples of valid and invalid sources, many students struggled to properly evaluate them. Some students even expressed the belief that source validation was unnecessary, emphasizing merely the importance of using sources rather than verifying their validity. The researchers focused on a specific group—sports science students at Birjand University—to investigate how these students evaluate the sources they need and what challenges they encounter in the process.
Studies suggest that students often lack the skills to assess the credibility of articles found in databases or general websites like Wikipedia and online encyclopedias (Marefat, 1401; Azarang, 1399). For printed sources, students typically consider the author's credibility, organizational affiliation, and the publisher’s reputation as indicators of source reliability (Moradi, 1384). Marefat identified ten main categories related to evaluating sources, including institutional credibility, author credibility, content accuracy, observational reliability, referential validation, publication date, information distortion, credibility doubts, recognition of source credibility, and citation rate, particularly from psychology students’ perspectives (Marefat, 1396).
Research by Keshavarz, Vasfi, and Sha'bani (1393) examined the credibility of internet health information and how personality traits like conscientiousness influence evaluation methods among health-medical professionals. They found that many struggle to assess quality, relying mainly on impartiality, timeliness, and author credibility. Similarly, Roozbahani and Riahi-nia (1395) highlighted that faculty members prioritize content accuracy, data reliability, logical consistency, and relevance in determining source credibility. Kader’s study (Kader, 2013) on nurses identified a six-stage process for evaluating online health information, depending on skills, time, and website quality. Liu and Huang’s research (2005) among Chinese students revealed that current students often base their judgments on author name, affiliation, and website reputation, whereas graduates focus more on the information’s accuracy and quality.
Despite many evaluation efforts, challenges remain: first, understanding how users process unobservable information is difficult; second, differing information needs lead to varied processing approaches; and third, establishing a universal criterion for correct information processing is often impossible outside controlled environments. These issues highlight the complexity of assessing information credibility and the ongoing need for effective evaluation strategies (Liu, 2000).The main questions of the present study are:
1. What are the challenges faced by sports science students at Birjand University in evaluating their required resources?
2. How do sports science students at Birjand University evaluate their required resources?
Method:The statistical population of the present study consisted of 67 sports science students at Birjand University at the time of the research. Given the effort to collect maximum data, all 67 individuals were considered part of the research population, and no sampling was performed. Semi-structured interviews were used for data collection. In total, twenty master's students in sports science were interviewed. The interview process continued until saturation was reached, after interviewing sixteen students. From the sixteenth to the twentieth interview, the data obtained were repetitive, and based on this, the researchers decided to stop data collection. The initial codes were placed under sub-categories and main categories. In the present study, member checking was used to determine the research's credibility. In the present study, the constructivist approach in grounded theory, as proposed by Charmaz (2014), was adopted as the basis for the work, therefore, there is no need to present a paradigmatic model. Data analysis was also performed using MAXQDA 2020 software.
Findings: Among the 67 members of the research population, a total of 20 sports science students from Birjand University were interviewed. A totoal of 50% of the interviewees were women (10 people), and 10 (50%) were men. Categorizes and presents the concepts and codes extracted from the interviews related to the research questions. In the axial coding of the data, a total of 6 main challenges related to the validation methods of resources of sports students present in the interviews were found, such as lack of familiarity with investigating research violations, lack of familiarity with plagiarism, lack of familiarity with plagiarism software, etc. Also, 15 core codes related to the second research question, how to accredit sports students, were obtained.
Conclusion: Interviews with the research population revealed that students in the research population face certain challenges in validating sources. They highlighted "unfamiliarity with examining research misconduct, unfamiliarity with plagiarism, unfamiliarity with plagiarism software, unfamiliarity with citation styles and citation management software, disregard for the author's academic rank, and unfamiliarity with the credibility of open-access articles" in their conversations with researchers.
These points were derived from the overall final concepts identified during the interviews, which included "unfamiliarity with how to examine research misconduct, unfamiliarity with examining research misconduct, unfamiliarity with examining plagiarism, unfamiliarity with plagiarism software, unfamiliarity with citation styles, unfamiliarity with EndNote, disregard for the author's academic rank, and unfamiliarity with the credibility of open-access articles." The findings of the present study emphasize the need for serious attention from all students, including sports science students and other students, to the issue of information credibility and quality, and the necessity of sufficient and continuous training and skills in this area. Skill training in determining the quality and credibility of sources, based on specific and strong criteria, in the form of training courses, workshops, laboratories, projects, and research, are among the immediate actions in this field.
Especially, It is suggested that to better understand the problems and provide better solutions, other qualitative and mixed methods such as foresight and videography with highly standardized checklists be conducted in more extensive and broader research to achieve more generalizable and broader results. It seems that training in source validation methods is needed for the sports science students participating in the research, and their training can reduce the challenges of source validation among students and improve their source validation methods. It is suggested that the data from this research be measured as a quantitative study among students of Birjand University and other various universities across the country.
Studies suggest that students often lack the skills to assess the credibility of articles found in databases or general websites like Wikipedia and online encyclopedias (Marefat, 1401; Azarang, 1399). For printed sources, students typically consider the author's credibility, organizational affiliation, and the publisher’s reputation as indicators of source reliability (Moradi, 1384). Marefat identified ten main categories related to evaluating sources, including institutional credibility, author credibility, content accuracy, observational reliability, referential validation, publication date, information distortion, credibility doubts, recognition of source credibility, and citation rate, particularly from psychology students’ perspectives (Marefat, 1396).
Research by Keshavarz, Vasfi, and Sha'bani (1393) examined the credibility of internet health information and how personality traits like conscientiousness influence evaluation methods among health-medical professionals. They found that many struggle to assess quality, relying mainly on impartiality, timeliness, and author credibility. Similarly, Roozbahani and Riahi-nia (1395) highlighted that faculty members prioritize content accuracy, data reliability, logical consistency, and relevance in determining source credibility. Kader’s study (Kader, 2013) on nurses identified a six-stage process for evaluating online health information, depending on skills, time, and website quality. Liu and Huang’s research (2005) among Chinese students revealed that current students often base their judgments on author name, affiliation, and website reputation, whereas graduates focus more on the information’s accuracy and quality.
Despite many evaluation efforts, challenges remain: first, understanding how users process unobservable information is difficult; second, differing information needs lead to varied processing approaches; and third, establishing a universal criterion for correct information processing is often impossible outside controlled environments. These issues highlight the complexity of assessing information credibility and the ongoing need for effective evaluation strategies (Liu, 2000).The main questions of the present study are:
1. What are the challenges faced by sports science students at Birjand University in evaluating their required resources?
2. How do sports science students at Birjand University evaluate their required resources?
Method:The statistical population of the present study consisted of 67 sports science students at Birjand University at the time of the research. Given the effort to collect maximum data, all 67 individuals were considered part of the research population, and no sampling was performed. Semi-structured interviews were used for data collection. In total, twenty master's students in sports science were interviewed. The interview process continued until saturation was reached, after interviewing sixteen students. From the sixteenth to the twentieth interview, the data obtained were repetitive, and based on this, the researchers decided to stop data collection. The initial codes were placed under sub-categories and main categories. In the present study, member checking was used to determine the research's credibility. In the present study, the constructivist approach in grounded theory, as proposed by Charmaz (2014), was adopted as the basis for the work, therefore, there is no need to present a paradigmatic model. Data analysis was also performed using MAXQDA 2020 software.
Findings: Among the 67 members of the research population, a total of 20 sports science students from Birjand University were interviewed. A totoal of 50% of the interviewees were women (10 people), and 10 (50%) were men. Categorizes and presents the concepts and codes extracted from the interviews related to the research questions. In the axial coding of the data, a total of 6 main challenges related to the validation methods of resources of sports students present in the interviews were found, such as lack of familiarity with investigating research violations, lack of familiarity with plagiarism, lack of familiarity with plagiarism software, etc. Also, 15 core codes related to the second research question, how to accredit sports students, were obtained.
Conclusion: Interviews with the research population revealed that students in the research population face certain challenges in validating sources. They highlighted "unfamiliarity with examining research misconduct, unfamiliarity with plagiarism, unfamiliarity with plagiarism software, unfamiliarity with citation styles and citation management software, disregard for the author's academic rank, and unfamiliarity with the credibility of open-access articles" in their conversations with researchers.
These points were derived from the overall final concepts identified during the interviews, which included "unfamiliarity with how to examine research misconduct, unfamiliarity with examining research misconduct, unfamiliarity with examining plagiarism, unfamiliarity with plagiarism software, unfamiliarity with citation styles, unfamiliarity with EndNote, disregard for the author's academic rank, and unfamiliarity with the credibility of open-access articles." The findings of the present study emphasize the need for serious attention from all students, including sports science students and other students, to the issue of information credibility and quality, and the necessity of sufficient and continuous training and skills in this area. Skill training in determining the quality and credibility of sources, based on specific and strong criteria, in the form of training courses, workshops, laboratories, projects, and research, are among the immediate actions in this field.
Especially, It is suggested that to better understand the problems and provide better solutions, other qualitative and mixed methods such as foresight and videography with highly standardized checklists be conducted in more extensive and broader research to achieve more generalizable and broader results. It seems that training in source validation methods is needed for the sports science students participating in the research, and their training can reduce the challenges of source validation among students and improve their source validation methods. It is suggested that the data from this research be measured as a quantitative study among students of Birjand University and other various universities across the country.
Faezeh Sadat Bahrololoumi Tabatabai, Nosrat Riahinia, Davoud Haseli, Fatemeh Pazooki,
Volume 12, Issue 2 (9-2025)
Volume 12, Issue 2 (9-2025)
Abstract
Purpose: The aim of this study was to identify health information services for older adults provided in public libraries through a systematic literature review.
Methods: This research employed a systematic review approach based on the framework proposed by Kitchenham and Charters (2007). Relevant documents were retrieved from three citation databases—PubMed, Scopus, and Web of Science—covering the period from 2010 to 2024. Appropriate keywords were used, and references and citations of the retrieved documents were examined to ensure maximum coverage. Inclusion criteria comprised research studies addressing health information services for older adults within the context of public libraries. Ultimately, 54 English-language documents were selected and analyzed. Data were qualitatively coded and categorized.
Findings: The results revealed that health information services for older adults in public libraries can be classified into three major categories: 1) Health information functions, including individual health information services, public health information services, and digital resources; 2) Health education and informational empowerment functions, encompassing digital and health literacy training, library-based learning and skill development, and support for lifelong learning and empowerment; and 3) Social and cultural support functions, including cultural and social participation services, strengthening communication and reducing isolation, and ensuring physical and service accessibility.
Conclusion: The public libraries can play a significant role in improving the health and quality of life of older adults by providing accessible and reliable resources, promoting health and digital literacy, fostering social support, and facilitating referrals to health services. Achieving this role requires adequate library infrastructure, enhanced professional skills among librarians, and collaboration with health institutions. Overall, this study offers an evidence-based framework for developing health education services in public libraries and highlights their role in addressing the needs of aging communities.
Mohammad Hossein Marzban, Rahman Sharifzadeh, ,
Volume 12, Issue 2 (9-2025)
Volume 12, Issue 2 (9-2025)
Abstract
Introduction
This study tries to find out the human and non-human things that affect how information security culture is formed. It uses the Actor-Network Theory (ANT) to look at this. Today, information is very important for businesses, and there are more cyber threats than ever. Because of this, organizations are spending a lot on security tools. But more than 90% of big security problems come from human errors. This shows that having a strong information security culture is very important, and it works well with technical tools.
Most of the traditional ways of looking at information security culture, like the ones from Schein and Hofstede, focus mainly on people and don't consider non-human factors like technology, rules, or systems. This is a gap in the theory, so using a more complete framework like ANT helps understand how all these factors work together.
ANT looks at how humans and non-humans, such as technology, policies, and infrastructure, are treated equally in networks. It also looks at how ideas and actions change as they move through these networks. This helps understand how information security culture develops over time. The main questions this study looks at are:
What are the important human factors that help create information security culture?
What are the important non-human factors?
What role do hybrid actors—those that mix humans and technology—play in building security culture?
This research is new in theory, method, and practice. It gives a more full picture of how information security culture works by bringing together different kinds of factors.
Methods and Materoal
This study used a qualitative method based on the interpretivist viewpoint. In this approach, there isn’t one true reality—instead, reality is shaped by people’s experiences and how they see things, and it changes depending on the situation. The researcher isn’t just watching from the side; they help build understanding together with the people involved.
The research focused on the Central Bank of the Islamic Republic of Iran because it was seen as the best place to study information security culture. This is because this organisation plays a key role in setting cybersecurity rules for the banking system, faces many complex security threats, and handles highly sensitive financial information. Within this organization, the ongoing balance between strong security policies and the need for new technology created a good setting to look at how people and technology work together.
Data for this study was gathered using semi-structured interviews with 25 managers, experts, and important users. These people were chosen through purposive and snowball sampling until no new ideas were coming up. They were picked because they had at least five years of work experience and were directly involved with security matters in big projects within the organization. The interview questions were based on five main topics, looking through the idea of actor-network theory. These topics covered roles, how people interact with technology, things that influence the culture, current problems, and how policies and technology affect how employees behave.
To make the data more complete and credible, we also observed employees' actual behavior on the job and studied documents like security policies, internal reports, and guidelines. Using multiple sources of data in this way helped compare information and cut down on possible biases. The data was analyzed in six steps using the Brown and Clarke content analysis method and the MAXQDA version 2024 software. To make sure the results were accurate and reliable, we also used the participant review technique. The study followed ethical guidelines, including getting informed consent and keeping participants' information private.
Results and Discussion
This study shows that information security culture comes from the ongoing interaction between people and other factors. Among the people involved, three main groups were found: senior managers, who make important decisions, set standards, and allocate resources; regular employees, who carry out daily tasks and are the first line of defense in security, and whose responsibility and quick reporting affect how well security policies work; and technical teams, who help turn policies into action, handle security problems, and provide ongoing training to users.
Among the human challenges, there were several key issues like the mismatch between security rules and how work is done, high work pressure, people not wanting to change their habits, and the balance between user comfort and system security. Also, psychological factors such as the need for trust, being open and honest, and having a personal drive to do the right thing were important in building a security culture. These learning and culture-building efforts were supported by ongoing training, encouraging people to report problems without fear of being punished, and sharing responsibility as a team.
In the section about non-human actors, five main groups were found: policies and standards like ISO 27001 that set rules and guidelines; security tools such as SIEM, DLP, and multi-factor authentication that help watch over systems and influence how people behave; technical systems like networks and hardware; written guides and rules that explain how humans and technology work together; and organizational steps like reporting and feedback processes.
A major part of this study found that there are hybrid actors that exist between humans and non-human elements. These actors include things like multi-factor authentication systems that slowly become part of how people work; policies that use technology to control actions, like automatic limits on copying data; and processes within organizations that help learn about security, such as using attack simulation tools. These hybrid actors show that the line between people and technology in information security culture is not fixed. To improve security culture, it's important to focus on both human and technological aspects at the same time.
When we compare these findings to traditional models, we see that traditional models are mostly focused on humans and see technology as just a tool. However, the actor-network approach treats both humans and non-humans as equal parts of a network. This gives a more connected and changing view of information security culture. In this view, culture isn't something fixed—it comes from the ongoing interactions and discussions between all the different actors involved.
Conclusion
This study finds that information security culture is formed by the dynamic interaction of human and non-human actors.
Key Human Actors:
This study tries to find out the human and non-human things that affect how information security culture is formed. It uses the Actor-Network Theory (ANT) to look at this. Today, information is very important for businesses, and there are more cyber threats than ever. Because of this, organizations are spending a lot on security tools. But more than 90% of big security problems come from human errors. This shows that having a strong information security culture is very important, and it works well with technical tools.
Most of the traditional ways of looking at information security culture, like the ones from Schein and Hofstede, focus mainly on people and don't consider non-human factors like technology, rules, or systems. This is a gap in the theory, so using a more complete framework like ANT helps understand how all these factors work together.
ANT looks at how humans and non-humans, such as technology, policies, and infrastructure, are treated equally in networks. It also looks at how ideas and actions change as they move through these networks. This helps understand how information security culture develops over time. The main questions this study looks at are:
What are the important human factors that help create information security culture?
What are the important non-human factors?
What role do hybrid actors—those that mix humans and technology—play in building security culture?
This research is new in theory, method, and practice. It gives a more full picture of how information security culture works by bringing together different kinds of factors.
Methods and Materoal
This study used a qualitative method based on the interpretivist viewpoint. In this approach, there isn’t one true reality—instead, reality is shaped by people’s experiences and how they see things, and it changes depending on the situation. The researcher isn’t just watching from the side; they help build understanding together with the people involved.
The research focused on the Central Bank of the Islamic Republic of Iran because it was seen as the best place to study information security culture. This is because this organisation plays a key role in setting cybersecurity rules for the banking system, faces many complex security threats, and handles highly sensitive financial information. Within this organization, the ongoing balance between strong security policies and the need for new technology created a good setting to look at how people and technology work together.
Data for this study was gathered using semi-structured interviews with 25 managers, experts, and important users. These people were chosen through purposive and snowball sampling until no new ideas were coming up. They were picked because they had at least five years of work experience and were directly involved with security matters in big projects within the organization. The interview questions were based on five main topics, looking through the idea of actor-network theory. These topics covered roles, how people interact with technology, things that influence the culture, current problems, and how policies and technology affect how employees behave.
To make the data more complete and credible, we also observed employees' actual behavior on the job and studied documents like security policies, internal reports, and guidelines. Using multiple sources of data in this way helped compare information and cut down on possible biases. The data was analyzed in six steps using the Brown and Clarke content analysis method and the MAXQDA version 2024 software. To make sure the results were accurate and reliable, we also used the participant review technique. The study followed ethical guidelines, including getting informed consent and keeping participants' information private.
Results and Discussion
This study shows that information security culture comes from the ongoing interaction between people and other factors. Among the people involved, three main groups were found: senior managers, who make important decisions, set standards, and allocate resources; regular employees, who carry out daily tasks and are the first line of defense in security, and whose responsibility and quick reporting affect how well security policies work; and technical teams, who help turn policies into action, handle security problems, and provide ongoing training to users.
Among the human challenges, there were several key issues like the mismatch between security rules and how work is done, high work pressure, people not wanting to change their habits, and the balance between user comfort and system security. Also, psychological factors such as the need for trust, being open and honest, and having a personal drive to do the right thing were important in building a security culture. These learning and culture-building efforts were supported by ongoing training, encouraging people to report problems without fear of being punished, and sharing responsibility as a team.
In the section about non-human actors, five main groups were found: policies and standards like ISO 27001 that set rules and guidelines; security tools such as SIEM, DLP, and multi-factor authentication that help watch over systems and influence how people behave; technical systems like networks and hardware; written guides and rules that explain how humans and technology work together; and organizational steps like reporting and feedback processes.
A major part of this study found that there are hybrid actors that exist between humans and non-human elements. These actors include things like multi-factor authentication systems that slowly become part of how people work; policies that use technology to control actions, like automatic limits on copying data; and processes within organizations that help learn about security, such as using attack simulation tools. These hybrid actors show that the line between people and technology in information security culture is not fixed. To improve security culture, it's important to focus on both human and technological aspects at the same time.
When we compare these findings to traditional models, we see that traditional models are mostly focused on humans and see technology as just a tool. However, the actor-network approach treats both humans and non-humans as equal parts of a network. This gives a more connected and changing view of information security culture. In this view, culture isn't something fixed—it comes from the ongoing interactions and discussions between all the different actors involved.
Conclusion
This study finds that information security culture is formed by the dynamic interaction of human and non-human actors.
Key Human Actors:
- Senior Managers: Make decisions and allocate resources.
- Employees: The first line of defense; their responsibility and reporting are crucial.
- Technical Teams: Implement policies and provide training.
Key Non-Human Actors:
- Policies and standards (e.g., ISO 27001).
- Security tools (e.g., SIEM, DLP, multi-factor authentication).
- Technical infrastructure and written guides.
Crucial Finding: Hybrid Actors
The study highlights "hybrid actors" that blur the line between people and technology, such as:
The study highlights "hybrid actors" that blur the line between people and technology, such as:
- Multi-factor authentication becoming a routine part of work.
- Automated policies that enforce rules.
- Attack simulation tools used for training.
So, unlike traditional human-focused models, this study uses an actor-network approach, treating humans and non-humans as equal partners. In this view, security culture is not fixed but is constantly created through the interactions between all these actors. Therefore, improving it requires addressing both human and technological aspects simultaneously.
Mohadeseh Tahririfard, Mahdieh Mirzabeigi, Tahereh Jowkar,
Volume 12, Issue 3 (12-2025)
Volume 12, Issue 3 (12-2025)
Abstract
Objective: Collaborative information-seeking behavior has become a hot topic among researchers, as it is essential to meet the complex and challenging information needs of people. This study aims to investigate the impact of six personality factors of the HEXACO model on the tendency of Shiraz University students towards collaborative information-seeking behavior.
Methods: The research tools included the Zares Questionnaire (2021) that its reliability was obtained from Cronbach's alpha coefficient (α=0.908) and The personality questionnaire of HEXACO di Veriza (2013) that it’s validity has been evaluated from the point of view of content, face, and criteria, and its reliability coefficient has been calculated above 0.7 for this research.
Results: The results showed that among the personality factors, the honesty-humility (H) factor (B=0.237) had the most significant positive effect on the tendency towards collaborative information-seeking behavior.
originality / value: Considering the existing research gap in the of identifying factors affecting collaborative information seeking behavior, identifying one of the important individual factors affecting this behavior can be considered an attempt to understand this scientific field. In addition, the results of this study will help all individuals, including researchers, professors, and managers, to take steps to strengthen and improve the honesty-humility dimension by recognizing and investing in it, in order to facilitate the movement towards collaborative information seeking behaviors. Also, laying the groundwork for improving the performance of collaborative information systems by considering psychological variables in the spaces governing collaborative information seeking is one of the important issues derived from this study.
Akbar Majidi, Faegeh Mohammadi Ghazi Jahani, Fatemeh Najafvand Drikvandi,
Volume 12, Issue 3 (12-2025)
Volume 12, Issue 3 (12-2025)
Abstract
Purpose: This study aimed to investigate whether critical thinking mediates the relationship between mindfulness and online information-seeking behavior among high school students in Khorramabad.
Methods: The present study was applied in terms of purpose and descriptive-correlational in terms of data collection method. The statistical population of the study included all male and female students of the second high school level in Khorramabad city in the academic year 2023-2024, totaling 11,000 people, of whom 386 were selected as samples by cluster random sampling. The research tools were the Ricketts Critical Thinking Questionnaire (2003), the Ryan and Brown Mindfulness Scale (2003), and the Karimi Information Seeking Behavior Questionnaire (2011), with Cronbach's alpha coefficients of 0.75, 0.80, and 0.74, respectively. Due to the non-normal distribution of the data, non-parametric statistical tests were used. The data were analyzed using descriptive statistics techniques and Spearman correlation test and structural equation modeling using SPSS version 22 and SmartPLS3 software.
Findings: The results of the Spearman correlation test showed that there is a significant relationship between mindfulness and critical thinking with students' online information seeking behavior. Structural equation modeling analysis using the Smart PLS method showed that all variables have high reliability. The composite reliability and Cronbach's alpha coefficient and the mean extracted variance for all variables are higher than 0.7, indicating that the current research instruments have a good fit. Mindfulness indirectly affects online information seeking behavior (through the role of critical thinking) and it is able to predict 91.3 percent of information seeking behavior. Therefore, the effect of mindfulness on students' online information seeking behavior through the mediating role of critical thinking was confirmed.
Conclusion: Mindfulness has an impact on students' information-seeking behavior through the mediating role of critical thinking. Accordingly, providing mindfulness exercises to students can provide the basis for strengthening critical thinking and improving students' information-seeking behavior.
Reza Naserijahromi, Mehdi Mohammadi, Marzieh Abdolvahabi, Solmaz Khademi, Majid Kowsari, Sedigheh Shadi,
Volume 12, Issue 3 (12-2025)
Volume 12, Issue 3 (12-2025)
Abstract
Objective: This research was a synthesis research approach to the concept of critical information literacy.
Methodology: This research was a qualitative method using a five-stage interpretive-critical approach. The statistical population of this research focused on primary sources close to the field of the present study. The criterion for selecting the studies under study was alignment and coherence with the purpose, title, and variables of the present study. In this regard, the search for sources was carried out according to the research question and based on the knowledge gained from reviewing the theoretical background. The keywords entered in scientific search engines and databases such as Web of Science, Google Scholar, Science Direct, Elsevier, Scopus were: synthesis research approach, media literacy, critical literacy, critical information literacy, and information news. After the collected data reached a saturation point and the need to select studies was no longer needed, the review and interpretation process began. The findings obtained from the analysis and synthesis of research reports related to critical information literacy were categorized into three main themes: "Scientometrics of Information Literacy", "Correlation of Information Literacy and Critical Thinking", and "Media Information Literacy".
Conclusion: In fact, a necessary knowledge, awareness, and skills with a standard framework of information and critical literacy can independently provide a suitable infrastructure and foundation for the interaction of information literacy and critical literacy, which will create a balance and interaction between the capacities and abilities of curiosity, creativity, and judgment in individuals.
Mostafa Mohseni Sani, Athena Akbari Birjandi,
Volume 12, Issue 3 (12-2025)
Volume 12, Issue 3 (12-2025)
Abstract
Background and Objective: The present study was conducted with the aim of investigating the role of new technologies in improving data governance and enhancing information security in the country's Land and Property Registration Organization. The increasing importance of data in institutional decision-making and the need to harmonize with international standards double the need to address this issue.
Research Method: This study was qualitative and conducted with a grounded theory approach. The statistical population included managers and experts of the Land and Property Registration Organization, and data were collected through semi-structured interviews with 12 people. The coding process was carried out in three stages: open, axial, and selective, and participant review and comparison with international research were used to validate the data.
Findings: Data analysis showed that the main challenges include weak technological infrastructure, fragmentation of systems, legal gaps, security concerns, and cultural resistance of employees. In contrast, opportunities such as increasing transparency, reducing document forgery, promoting public trust, and improving service efficiency were identified. The findings were consistent with international studies, including the OECD’s emphasis on the link between technology and organizational culture, and the experiences of Sweden and Georgia in using blockchain in the registration system.
Conclusion: The Iranian Document Registration Organization has taken steps such as digitization and piloting blockchain, but it still faces legal, security, and institutional shortcomings. Achieving data-driven governance and increasing security requires a combination of institutional reforms, technological investment, and promoting a data-driven culture.
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